Hospitality Floor Manager

Description

Job Type: Full-Time | Non-Exempt (Hourly)

Hospitality is at the heart of everything we do at Seed to Table.

We are looking for an energetic, guest-focused leader who is passionate about creating memorable experiences while inspiring a team to deliver exceptional service every day. The Hospitality Floor Manager leads front-of-house operations with a hands-on approach, ensuring seamless execution, operational excellence, and an atmosphere where both guests and associates feel welcomed, valued, and cared for. If you thrive in a fast-paced environment, enjoy developing people, and believe that great hospitality starts with great leadership, we'd love to meet you.

Key Responsibilities:

Leadership & Team Development

• Lead, coach, and supervise front-of-house associates, including Hospitality Cashiers, Food Runners, Expos, and other hospitality team members.
• Foster a positive, accountable, and service-focused work environment.
• Provide ongoing coaching, performance feedback, recognition, and corrective action when appropriate.
• Assist with onboarding and training new associates while reinforcing company policies, safety standards, and service expectations.
• Support staffing needs by assisting with scheduling, shift assignments, and labor efficiency.
• Lead by example through professionalism, integrity, and a strong commitment to guest service.

Guest Experience

• Deliver exceptional hospitality by ensuring every guest receives prompt, friendly, and professional service.
• Resolve guest concerns quickly and professionally while seeking opportunities to exceed expectations.
• Monitor dining areas to ensure cleanliness, organization, and overall guest satisfaction.
• Build positive relationships with guests through proactive engagement and visible floor presence.
• Address service recovery opportunities with sound judgment and professionalism.

Operations

• Oversee daily front-of-house operations to ensure smooth, efficient service.
• Coordinate with culinary and other operational departments to maintain seamless communication and workflow.
• Ensure service stations, equipment, and supplies are properly stocked and prepared before, during, and after service.
• Monitor labor productivity while maintaining service standards.
• Assist in opening, shift change, and closing procedures.
• Ensure compliance with all Company policies, food safety standards, sanitation procedures, and applicable health regulations.
• Promote a safe work environment by identifying and addressing safety concerns promptly.

Quality & Standards

• Maintain high standards of cleanliness, organization, and presentation throughout guest-facing areas.
• Conduct routine inspections to ensure compliance with company standards.
• Monitor associate performance and provide coaching to continuously improve service quality.
• Ensure company brand standards are consistently maintained.

Communication

• Maintain effective communication with leadership regarding operational needs, staffing concerns, guest feedback, and service opportunities.
• Complete required reports, shift notes, and incident documentation accurately and timely.
• Collaborate with leaders across departments to ensure exceptional guest experiences.

Requirements

Working Schedule

• Flexible schedule required, including mornings, evenings, weekends, holidays, and extended shifts based on business needs.

Minimum Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Hospitality Management or a related field preferred.
• Minimum of three (3) years of hospitality, restaurant, or guest service leadership experience.
• Minimum of two (2) years supervising or leading teams preferred.
• Previous experience in a high-volume restaurant, grocery, hospitality, or entertainment environment preferred.

Knowledge, Skills & Abilities

• Strong leadership and team-building skills.
• Excellent guest service and conflict resolution abilities.
• Strong verbal and written communication skills.
• Ability to make sound decisions in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to prioritize multiple responsibilities simultaneously.
• Working knowledge of food safety, sanitation, and workplace safety practices.
• Basic computer skills, including Microsoft Office and POS systems.
• Ability to maintain professionalism and confidentiality.

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this position.

• Standing, Sitting & Walking: Ability to stand, sit, and/or walk for extended periods throughout the workday.
• Lifting, Pushing & Pulling: Ability to regularly lift, push, pull, and carry items weighing up to 30 pounds.
• Mobility: Ability to bend, stoop, kneel, crouch, twist, reach, and move throughout the work area.
• Reaching: Ability to reach above shoulder level and below the waist.
• Manual Dexterity: Ability to use hands and fingers to operate POS systems, telephones, computers, and other equipment.
• Visual Requirements: Ability to read computer screens, labels,…