Assistant Director of Residences

Assistant Director Of Residences

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to want to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club.

The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

The Assistant Director of Residences, in coordination with the Residential Leader, directs and supervises the residence operations and provides managerial and administrative support including coordinating the move-in and interior decorating/finishing procedures for unit owners, conducting orientation for new unit owners, handling of day to day operations to ensure a smooth running of the house, keeping and filing of records, maintenance of logs related to expenses, supervising all functions of the residences.

Maintain daily contact with individual unit owners, respond to their queries and solve any issues arising out of operations.

Assist in people management eg. Hiring and training of all Residence team members, payroll, schedules, provide regular performance feedback, etc.

Assist with financial management requirements Eg. Annual budget, HOA billing process to include sending statements, accepting payment and monitoring account delinquencies ensuring accurate billing and collection, track resident spend, address all resident questions with respect to billing from the hotel/resort or association, monitors that all invoices are paid in a timely manner and are checked for accuracy.

In the absence of the Residencial Leader, be the first contact for any homeowner/tenant needs and concerns, ensuring the highest level of service and responsiveness.

Coordinate and manage the day-to-day operations of the residences. Eg. Oversee the resident events on amenity floor as well as in residences, assist with purchase orders, etc.

Assist with new owner orientations to their residence and hotel/resort. Ensure all required policies and procedures are understood and signed. Be the liaison between residences and hotel/resort departments to ensure residents are welcomed and recognized.

Assist the Residential Leader in maintaining the homeowners assets through weekly, monthly walk-throughs as well as overseeing the coordination of the preventative maintenance program

Develop profit improvement ideas, policies and procedures and implement them with approval of the Residential Leader

Liaise between the Residential Division and the supporting hotel/resort departments to ensure all service requests from private residence homeowners and tenants are completed in a timely manner, to the highest standards of execution.

Leads residential recognition efforts – maintain homeowner profiles keeping up…