Assistant Director of People and Culture

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222‑room hotel all within a 125‑acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern‑day elegance, the resort includes residents‑only facilities and amenities, a luxury spa and state‑of‑the‑art well‑being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18‑hole golf course, bowling and movie theater experiences, and an exclusive private club.

The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

To assist the Director of People and Culture with the direction of all aspects of the People and Culture (Human Resources) division including benefits administration, employee relations, recruitment and retention of staff, communication to staff, career development of staff, wage & hour compliance, training, workers’ compensation and legal matters related to resort employees.

The Assistant Director of People and Culture will also be responsible for delivering workplace learning, performance improvement programs, and initiatives to best achieve long‑term business success. While driving a culture of care for all employees through communication and employee relations.

• Act as an objective 3rd party in employee counseling, problem solving or conflict situation and communicate to Director of People & Culture any circumstances that may raise legal issues for the hotel.
• Identify, analyze and initiate appropriate actions to resolve any unsatisfactory pattern of employee turnover. Responsible for completion of all Stay and Exit Interviews.
• Manage the financial issues for the People & Culture budget including benefits, labor & salary reports and plan cost effective events within the People & Culture budget guidelines.
• Conduct regular audits of insurance records, I-9 records, vacation and sick allowances.
• Administer and train employees on behalf of People & Culture including but not limited to discipline, benefits, core and culture standards.
• Organize and supervise all employee recreation programs include holiday parties, children’s party, general meetings etc.
• With support of the People & Culture Manager, is responsible for the full life cycle of the Employee Experience at the resort.
• Respond to and attend any related hearings for all employee claims against the hotel including EEOC, NLRB, Workers’ Compensation, Unemployment and Wage & Hour.
• Actively support the Safety/Lead with Care Committee.
• Assist the Talent Acquisition Manager and Director of People & Culture with the Talent Acquisition function of the P&C Division for exempt - level roles. Screening, interviewing, facilitating the interview process. If needed, assist in line‑level roles.
• Responsible for property wide recognition and appreciation programs.
• Engage as a vocal and visible leader and daily people‑partner of the Resort.
• In partnership with the P&C Manager, and the P&C Generalist, owns employee communications.
• In partnership with the P&C Manager, is responsible for planning, organizing and executing employee relations functions such as direct line organization, leadership meetings, visual communications, employee parties, town‑halls, etc.
• The ability to attend and participate in management and employee functions as expected, representing People & Culture and the Resort accordingly both on and off hotel property.
• Assists and oversees the P&C Manager with the benefits…