IT Consultant Provider Resource & End User Training Svcs

LOCATION: 1100 Immokalee Road, Naples, FL, 34110

WORK TYPE: Full Time

WORK SCHEDULE:

DEPARTMENT: 18231 - IT Administration

About NCH NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care. NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to:
Provide higher acuity care and Centers of Excellence;
Offer Graduate Medical Education and fellowships;
Have endowed chairs;
Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and Pro Scan. Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there s always more at NCH - for you and every person we serve together. Visit nchjobs.org

to learn more.

Job Summary

SER master files contain a record for each caregiver, resource, device, and all relevant information for providers and designated clinical resources. The IT Consultant Provider Resource (SER) and End User Training Services (EUTS) is responsible for the initial set-up, ongoing maintenance and support for the SER master files including provider configuration. Since most Epic applications interact with the SER master files the IT Consultant will serve as a knowledgeable resource to all other Epic application team members.

The IT Consultant Provider Resource (SER) and End User Training Services (EUTS) will assist in designing SER master files to ensure configurations, performance, resources, and security of the systems meet organizational needs. Maintains and supports SER master files and diagnoses issues when necessary. Works collaboratively with operational departments to ensure onboarding, terminations, and transfers are seamless for SER and EUTS.

Essential Duties And Responsibilities

– Other duties may be assigned.

• Assigned areas include but are not limited to Epic SER records and enrollment for EUTS.
• Administers the role-based access control model and is responsible for creating and modifying accounts for moves, adds, or terminations to various applications.
• Ensures the confidentiality, integrity, and availability of systems and data.
• Administer, manage, and support the Standards, Guidelines and Procedures for all SER management and EUTS across various systems and Epic integration.
• Complete tasks, review configurations, and perform system maintenance. Serves as an escalation contact for upgrades and services for reported issues or for assigned projects.
• Recommend process and system improvements to gain efficiency and accuracy.
• Collaborate closely with Access Identity Management, Human Resources and Medical Staff office.
• Collaborate closely with EUTS.
• Performs routine audits and reports findings to IT leadership.
• Identifies issues, incidences, and breaches. Works with IT leadership to ensure remediation and mitigation of said issues.
• Prepares training programs and measures the effectiveness of SER records.
• Work closely with training teams to ensure accurate enrollment of users in training sessions.
• Maintain data integrity for training rosters and completion records.
• Work closely with training teams to ensure accurate scheduling and enrollment of users in training sessions.
• Maintain data integrity for training rosters and completion records.
• Provides outstanding customer service to our customers and maintains positive relationships with other employees and contractors.
• Desire and willingness to work in a collaborative, innovative, flexible, and team-oriented environment, while displaying a problem-solving orientation to issues daily.
• Troubleshoots identified issues, solves end user problems, enhances, and optimizes applications.
• Participates in ongoing support and maintenance of existing systems and applications.
• Performs after-hours maintenance as required.
• Creates and maintains detailed technical documentation for assigned systems and processes.
• Provides on-call coverage as deemed…