Assistant Director of Technology Innovation & Data

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club.

The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

The Assistant Director of Technology Innovation & Data is responsible for supporting the efficient operation, maintenance, and security of all computer systems, networks, and data/voice communication infrastructure across the property, residential, and club operations. This role ensures seamless daily technology operations, assists with system upgrades and troubleshooting, and supports users in maintaining the highest levels of functionality and service. The ideal candidate combines strong technical skills with a proactive, service-oriented mindset.

• Assisting the Director in providing a high level of operational availability and stability for property-based technology, including Network & Server infrastructure management, adequate backup processes to fight the virus threat, and providing desktop support services for ensuring the uptime of the IT facility of the resort.
• To continuously identify & work for the improvement in the IT & technology setup of the hotel & to ensure to maintain technology ‘best practices’ in respect to property IT systems.
• To assist in the planning & design of the server infrastructure, including capacity planning, performance monitoring, operating system upgrades and/or patches, trouble-shooting & restoration of services, system backup & recovery procedures, regular backup and integrity checks, and Virus protection management.
• To provide Systems Administration, to include to create and maintain user/group accounts, user configuration, trouble-shooting access problems,
• Develop and maintain a core set of proactive maintenance processes that are performed on property systems.
• Provide 7 x 24 support for mission-critical systems.
• Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
• Assist in establishing and maintaininguser procedures and hardware familiarization for all systems.
• Assist in establishing and maintainingsystem security procedures consistent with control requirements and corporate policy.
• Maintain accurate records of system files; software and hardware issues and service requirements.
• Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.
• Responsible for network support & security of Hotel network, Active Directory maintenance,…