HVAC Training Specialist - Bilingual; English​/Spanish

Join Our Team as a Technical Support Specialist!

Are you a problem-solver with a passion for technical expertise and helping others? Do you thrive on providing exceptional service and building strong relationships? If so,
Tropic Supply has the perfect opportunity for you! We're seeking a Technical Support Specialist to join our team and elevate the experience for our HVAC Consultants, Resource Centers, and valued customers

As the largest independent, family-owned HVAC and refrigeration wholesale distributor in Florida,
we believe people matter. Our mission is to create meaningful relationships, deliver reliable solutions, and foster a positive environment where our team members and customers thrive

As a Technical Support Specialist, you’ll be the go-to resource for technical solutions, empowering our team and customers with your expertise. Your responsibilities will include:

• Handle calls from internal and external customers to resolve technical issues
• Provide accurate technical documentation to contractors and team members
• Visit job sites when issues can’t be resolved over the phone or video
• Log all activity in our customer relationship management platform

• Design and deliver group and individual training (in person or via video)
• Help contractors improve installation and maintenance procedures
• Onboard new techs and customers, introducing them to our product lines
• Showcase competitive advantages to convert prospects into loyal customers
• Partner with manufacturers to resolve customer issues and test products
• Assist with warranty and labor claims, dispute resolutions, and direct homeowner communications
• Identify and communicate product trends and potential improvements
• Keep certifications up-to-date with the latest training events to stay ahead of product evolution

We’re looking for someone who:

• Has 4-7 years of field experience or equivalent training
• Must be fluent in English and Spanish
• Is proficient in Microsoft Word, Excel, and Outlook
• Can build and maintain strong relationships with team members, management, and contractor customers
• Is willing to travel within our trading area
• Lives and breathes Tropic Supply’s core values:
• Providing resourceful and reliable solutions
• Managing relationships, not transactions
• Demonstrating accountability, integrity, and positivity
• Treating everyone with respect and humility

• A culture of support, respect, and continuous improvement
• Opportunities to grow your skills and advance your career
• The chance to make a real impact in the HVAC industry

At Tropic Supply, we live by our values, and we expect the same from our team members:

• Trust: We deliver dependable and resourceful solutions
• Relationships: We focus on managing relationships, not just transactions
• Own It: We take accountability from start to finish - no passing the buck here!
• Integrity: We do the right thing, even when no one is watching
• Considerate: We treat everyone with respect and humility

Tropic Supply - Where relationships thrive, people matter, and technical excellence drives success!