IT Support Technician

Requirements

• Experience in IT support, such as help desk or desktop support
• Strong working knowledge of Windows operating systems, core networking concepts, Wi-Fi, Ethernet, VPN, and printer or print server troubleshooting
• Ability to work independently and communicate effectively by phone
• Flexibility to provide occasional after-hours and weekend support on a rotating on-call basis
• Excellent troubleshooting ability with a composed, patient approach under pressure
• Dependable, punctual, and detail-focused
• Bachelors degree or equivalent experience
• English fluency required
• Day shift availability required

Responsibilities:

• Deliver daily desktop and hardware assistance, including startup, setup, configuration, and troubleshooting
• Investigate and resolve networking and connectivity problems
• Support and maintain office printers and print servers
• Respond to employee support requests, including occasional evening and weekend coverage
• Configure new workstations, peripherals, and zero or thin clients through Azure
• Provide backup assistance to our senior IT staff and elevate complex issues when needed
• Record recurring incidents and basic troubleshooting procedures
• Maintain a professional, service-minded approach while supporting a time-sensitive finance office

Company:

We are Private Capital Management, a SEC-regulated investment firm based in Naples, Florida, and we operate from a single-office, in-person environment. We are seeking a dependable, hands-on IT Support Technician to join our small but essential technology team. This role offers broad, practical exposure in a real-world business setting, working alongside experienced IT professionals who can help develop our systems, networking and cybersecurity capabilities.

We offer competitive compensation starting from $60,000 per year, salary growth based on experience, and benefits including 401(k), 401(k) matching, health, dental, vision, paid time off, tuition reimbursement, and a merit-based annual bonus.