Mobile Phone-Computer Repair Technician & Customer Service

Benefits / Perks

• Competitive Compensation
• Career Growth Opportunities
• Training/Certification on-the-job
• Monthly sales commissions

uBreakifix is a national franchise with three locations in the Naples/Collier County area and we are seeking experienced consumer electronics repair technicians. We repair all models of cellphones, smartphones, computers, game consoles, TVs and electronic devices.

Your job requires you to greet customers cordially, troubleshoot and provide accurate diagnostics on customers' devices, execute a high‑quality repair per OEM/Partner standards and return a fully repaired, like‑new device back to the customer. You will also recommend products and services to help our customers. You must understand the check‑in/check‑out procedures and be able to run the cash register and create work orders.

Study and pass Google and Samsung technician certification testing requirements within 6‑8 weeks.

We are authorized Samsung and Google service warranty centers and an Apple Independent Repair Provider. All technicians receive continual electronics repair training to stay up‑to‑date with our partners' requirements.

We are also authorized insurance repair centers for multiple insurance companies including Asurion and perform OEM repairs for iPhone and iPad products.

Serves customers by providing the best solution and experience for their technology repair needs.

• Previous 1-3 years experience as cellphone/computer repair technician
• Sales experience a plus
• Strong troubleshooting and analytical skills
• Strong written and verbal communication skills
• We are a drug‑free workplace
• Proven ability to learn new, required skills to ensure the best possible customer experience
• Basic computer skills
• Strong organizational and time management skills
• Great attention to detail
• Ability to work well with others in a small, close‑knit team
• Ability to study and become Samsung, Google and Asurion certified
• Current FL driver license and reliable transportation

• Ensure that customers have an enjoyable experience by providing superior customer service and in turn creating promoters of the brand
• Assist customers from the initial check‑in process all the way through to the completion of their repair
• Provide recommendations for problem resolution
• Diagnose, troubleshoot and repair devices
• Explain complex technical issues to customers in a non‑technical, simple to understand manner
• Provide repair and replacement estimates to customers
• Provide additional recommendations for accessory up‑selling
• Ensure that all repairs meet or exceed uBreaki
  
  Fix quality standards
• Greet customers in a friendly, professional manner and maintain a positive work environment
• Answer phone calls to the store with a professional, courteous, and friendly demeanor, ensuring that you are always committed to converting the phone call to a store visit
• Keep track of all devices and inventory while safeguarding all store stock
• Utilize the point of sale system to maintain an accurate record of customer information and real‑time status of each repair
• Maintain the cleanliness and professional appearance of the store
• Must pass routine illegal drug and felony background checks to remain employed
• Able to keep your composure when faced with multiple deadlines

• Previous positive uBreaki
  
  Fix work experience a major plus
• Previous cellphone/smartphone repair technician experience with any repair company with positive references
• Previous computer repair technician experience with any repair company with positive references
• Computer repair certifications
• Apple/Mac repair certification
• Microsoft repair certification
• Samsung repair technician certification/experience
• Google repair technician certification/experience
• Asurion repair technician certification/experience