Director of Wellness

Overview

The Director of Wellness is responsible for the strategic direction, development, and daily operations of a comprehensive wellness and sports program. This individual will oversee all aspects of the full-service salon and spa, dynamic fitness center programming (including indoor group exercise and aqua fitness classes), and the management of racquet/paddle sports and bocce programs. The Director will ensure an exceptional member experience by curating engaging programming, fostering a culture of wellness, and maintaining top-tier service standards across all offerings while maximizing the Club's profitability and maintaining programs that stay at the leading edge of the spa and fitness industry.

The Director of Wellness will provide leadership, direction, and supervision of staff in the wellness center's daily operations, including, but not limited to, Front Desk operations, technician interactions, vendor relations, and member experiences. Members and guests must feel the program touches them personally and allows them to enjoy our lifestyle programming.

• Excellent organizational and time management skills.
• Excellent interpersonal skills and ability to communicate with members in an appropriate tone and manner both verbally and written.
• Possess high energy, initiative, enthusiasm, and cooperation, and exercise good judgment and discretion.
• Comfort with public speaking, ability to use critical thinking skills, and conflict resolution strategies.
• Must have the ability to perform moderate physical work and may be required to lift to 50 lbs., up to 30 lbs. frequently.
• Perform activities such as bending, kneeling, crouching, reaching, standing, lifting, and grasping for up to 5 hours without sitting.
• Proven ability to lead a team in a collegial environment.

• Ensure that the Wellness Center operates according to all applicable local, state, and federal laws, including ensuring that all required professional licenses and liability insurance are active and on file.
• Plan, develop, and implement policies, procedures, and training programs within the facility.
• Assist in the development of the budget for the Wellness Center and create strategies to adhere to the annual budget.
• Attends weekly Department Head meetings and conveys all relevant information to staff and vendors as needed.
• Be visibly present in the Wellness Center during peak periods of the day.
• Ensure members are being well-served when selecting and purchasing wellness merchandise.
• Ensure complete coverage of the wellness staff by managing and approving vacation and travel schedules.
• Create a work environment that promotes positivity, teamwork, performance feedback, recognition, mutual respect, and employee satisfaction, while creating a culture of excellence, enabling staff and vendors to provide superior service to members and guests.