Community Association Manager; CAM

Description

Join Quail West as our next HOA Manager — a pivotal leadership role supporting the daily operations, architectural integrity, and long-term success of our vibrant residential community.

This role functions as the second-in-command for the HOA department and plays a vital leadership role in architectural review coordination, governance and compliance oversight, financial administration, and homeowner relations. The HOA Manager ensures operational continuity, sound decision-making, and professional member engagement — especially in the Director’s absence.

About Quail West

Quail West is one of Southwest Florida’s premier private clubs—where exceptional service, genuine hospitality, and a commitment to excellence define our culture. With an engaged membership, award-winning amenities, and a collaborative team environment, we take pride in creating a workplace that feels as rewarding as it is professional.

• This is a Full-Time Salary Position
• Pay rate:
  Competitive compensation starting at $85,000, with flexibility for highly qualified candidates.
• Work Schedule:
  
  Monday - Friday .
  Weekends as needed.

Why Join the Quail West Team?

• Free Employee Meals
• Excellent Paid Time Off program
• Discounts on retail items at the Golf Shop & Salon
• Amazing parties & celebrations throughout the year
• Great Employee Assistance Program & Benefits
• Playing and practice privilege
• And many more!

• Assist the Director with daily HOA operations, capital projects, and strategic initiatives.
• Serve as acting operational lead in the Director’s absence, ensuring workflow continuity and timely decision-making.
• Supervise, train, evaluate, and maintain time records for the HOA Coordinator.
• Professionally manage and de-escalate homeowner concerns using diplomacy and solution-oriented communication.
• Coordinate across security, landscaping, property services, compliance, and administrative teams to ensure efficient community operations.
• Conduct routine property inspections and initiate, track, and verify completion of work orders.
• Oversee ARB administrative processes including application intake, review coordination, and communication with applicants.
• Prepare ARB & HOA Committee meeting agendas, supporting documentation, and official minutes; publish decisions and maintain accurate records.
• Monitor approved construction and renovation projects for compliance with approved plans and governing standards.
• Track renovation and new construction timelines, including Site Plan Management (SMP) progress.
• Coordinate ARB billing, refunds, consultant invoicing, and builder compliance requirements.
• Oversee HOA/ARB compliance tracking and work order management software.
• Maintain governance records, community website, and Rules & Regulations updates.
• Issue No Objection Letters and manage closing-related documentation.
• Process invoices, credit card transactions, and checkbook entries in accordance with established internal controls.
• Track capital project invoices and support budget alignment and monitoring.
• Assist with annual budget and capital planning.
• Support monthly financial closing procedures and documentation.
• Coordinate community recognition programs (e.g. Yard of the Month)

Requirements

What We’re Looking For

• Active Florida Community Association Manager (CAM) license is required.
• Requires a high school diploma or GED; bachelor’s or associate degree preferred.
• Minimum of 5 years’ experience directly related to Community Association Management for large scale community 500+ homes specifically for Homeowner Associations.
• Requires ARC/ARB experience for homeowner’s association, a minimum of 3-5 years preferred.
• Strong knowledge of Florida Statutes Chapter 720, governing documents, and HOA operational best practices.
• Demonstrated leadership experience supervising administrative or operations staff within a community association.
• Strong organizational, leadership, regulatory knowledge, financial acumen, demonstrated professionalism, and exceptional communication skills.
• Must be able to use MS Office Suite, particularly Outlook, Excel and Word. Must be able to adapt to management software, work order, and computer programs being utilized.
• Notary Public (helpful for…