General Manager

Position: General Manager - The Gate Golf Club
Job Type

Full-time

Description

Established in 2023 and located in Naples, Florida, the Gate Golf Club ("The Gate") is a non-profit organization driven by a shared love for golf and a commitment to creating a lasting impact on the community. Scheduled to open in late 2026, The Gate consists of a 175-seat freestanding full-service restaurant, pavilion bar, concessions snack bar, 30-bay state-of-the-art practice range with Trackman technology, Himalayas-style putting green, and a Jacobsen-Hardy designed 9-hole regulation length golf course.

Recognizing the limited availability of public courses in Southwest Florida, The Gate Golf Club is dedicated to making the sport more accessible for families, children, and players of all skill levels.

The General Manager is a hospitality professional who has extensive multi-outlet food and beverage and new property launch experience in addition to managing complex operations. The GM will oversee all aspects of The Gate's operations, ensuring an exceptional customer experience while maintaining financial sustainability. The GM provides strategic leadership, manages the staff, enhances facility services, and ensures the facility operates with a high level of efficiency.

Reporting to the Board of Directors, the General Manager will interact frequently with the department heads, along with local and national leaders in the sport of golf, to execute the mission of The Gate Golf Club. The Gate strives to accomplish three things: provide high quality experiences at affordable rates to members of the greater Naples (SWFL) community, education and train the next generation of the hospitality and golf workforce and introduce golfers to the game through the integration of First Tee programming.

Requirements

Leadership and Culture

• Understand the core pillars of The Gate and proactively drive the business to accomplish the mission
• Uphold professionalism and integrity in all interactions, on and off property
• Lead by example to inspire team morale, guest satisfaction, and operational excellence
• Recruit, train, supervise, and develop all department heads and staff
• Conduct regular staff performance evaluations and provide ongoing coaching

Operations and Compliance

• Lead the planning and coordination of all pre-opening activities to ensure the Gate Golf Club and all operations departments are fully functional upon opening on or about October 1, 2026
• Serve as the face and primary ambassador of The Gate Golf Club, championing inclusive and exceptional guest service and experiences and a staff culture of authentic hospitality and teamwork
• Work collaboratively with stakeholders, community partners, and leadership to drive innovative programming and support The Gate Golf Club's mission and long-term vision
• Responsible for setting club goals, both qualitative and quantitative. Develop business and financial plans for club. Monitor club performance according to plan on a daily/weekly basis and taking appropriate actions as needed to ensure expected revenues are realized from each operating area in the club. Work with Department Heads to develop and implement actions to ensure club's performance from each operating area to plan
• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized
• Work with the Director of Golf to ensure the golf operations department consistently meets customer experience expectations and achieves budget in an efficient and effective manner
• Work with the Golf Course Superintendent to ensure quality of course, maintaining budget and compliance to company standards, as well as environmental regulation compliance
• Responsible for managing and setting the expectations that Department Heads will identify and develop employee development plans in all departments for career advancement through the use of performance review systems, cross training, and goal setting
• Ensure compliance with local, state, and federal laws as well as The Gate HR policies
• Oversee day-to-day operations across all departments, ensuring smooth collaboration among department heads and core…