Assistant General Manager

Pay: $155000 per hour - $160000 per hour

Summary:

At Great Wolf, the Assistant General Manager (AGM) is more than a right hand to the General Manager—they’re a key driver of strategic execution, operational excellence, and future lodge leadership. This role is designed as a succession role for the General Manager position, providing immersive, hands-on experience across all aspects of lodge operations and leadership.

Reporting directly to the General Manager, the AGM serves as an influential cross-functional leader with responsibility for overall lodge performance. While the role does not include direct reports, it requires a high degree of leadership, partnership, and accountability to deliver results through department heads and their teams.

The AGM regularly acts as Manager on Duty (MOD) for multiple shifts per week, stepping in as the senior-most leader onsite and managing real-time decision making across all areas of the lodge. They are instrumental in driving key KPIs— including targeted flow, GOP, labor efficiency, training compliance, and guest satisfaction—while representing the lodge in community engagement efforts and brand-building initiatives.

Join our Pack:

Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels

Great Perks:
Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives

Learn While You Earn:
Gain access to Great Wolf University for on-the-job training, functional, and leadership training

Prioritize Your Well-Being:
We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund Celebrate Your Uniqueness:
Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

Bonus Eligible Medical, Dental, and Vision insurance

Health savings account

Telehealth resources

Life insurance
401K with employer match

Paid vacation time offPaid parental leave

Responsibilities:

Serves as Manager on Duty (MOD) for multiple shifts each week, with full accountability for lodge operations, guest experience, and team performance during those times

Acts as a strategic partner to the General Manager and plays a key role in succession planning and leadership continuity

Provides operational guidance and cross-functional leadership across all departments, including Guest Services, Housekeeping, Food & Beverage, Aquatics, Retail, and Attractions Partners with Directors to achieve performance objectives, especially in financial metrics (targeted flow, GOP), labor management, training compliance or other key organizational initiatives

Serve as interim leader when there are vacancies for Director or Manager roles within the lodge as needed, ensuring continuity of operations, team leadership, and guest experience.

Collaborates on hiring, onboarding, scheduling, coaching, and performance improvement efforts across the lodge

Champions a high-performance, guest-centric culture while ensuring adherence to brand standards, legal compliance, and safety protocols

Helps develop and manage the annual operating budget; monitors variances and supports corrective actions as needed

Enhances guest loyalty by fostering exceptional service, ensuring resolution of escalated concerns, and reinforcing brand values

Leads the lodge’s community engagement and charitable giving initiatives, acting as a brand ambassador in local partnerships and events

Facilitates weekly Director meetings and ensures alignment, accountability, and follow-through on key initiatives

Invests in personal leadership development and stays informed on hospitality trends and innovations to prepare for future advancement

Qualifications:

Associate’s degree in Hospitality, Business, or related field; or equivalent combination of education and experience

Minimum 5 years of leadership experience in hospitality at a department or division director level

Minimum 2 years of experience managing financial performance including budgeting, forecasting, and margin…