General Manager, Esplanade Islands

Esplanade by the Islands, located in Naples, FL, is pleased to announce an excellent career opportunity for a General Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality‑focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

The General Manager serves as the senior on‑site operational leader responsible for the overall performance, execution, and resident experience of a master‑planned resort lifestyle community. The role oversees hospitality operations, HOA coordination, food & beverage, lifestyle programming, wellness amenities, staffing, financial performance, and strategic execution aligned with developer and Board expectations.

The GM is responsible for integrating hospitality‑level service standards with structured HOA governance while ensuring operational consistency, fiscal accountability, and long‑term asset protection.

Compensation: $175,000 – $185,000 annually (based on experience)

• Lead all day-to-day community and amenity operations
• Oversee hospitality, food & beverage, lifestyle, wellness, sports, and facility operations
• Ensure consistent execution of brand and resort standards
• Develop scalable operational systems, SOPs, and accountability structures
• Coordinate closely with HOA leadership, committees, and developer representatives

• Develop and manage annual operating and reserve budgets
• Monitor financial performance, forecasting, labor controls, and purchasing practices
• Analyze KPIs including labor cost, revenue performance, member usage, and operational efficiency
• Oversee procurement, vendor relationships, and contract compliance

• Ensure elevated resident/member engagement and service delivery
• Oversee community events, communication standards, and amenity programming
• Respond to escalated member concerns and operational issues
• Maintain a visible leadership presence throughout the community

• Recruit, develop, and lead department heads and operational staff
• Establish performance expectations and accountability measures
• Foster a culture of professionalism, hospitality, and operational ownership
• Conduct leadership meetings and succession planning initiatives

• Support Board and committee operations consistent with governing documents and management agreements
• Ensure operational compliance with policies, risk management, and regulatory requirements
• Partner with CAM leadership regarding governance execution and owner relations
• Support transition planning from developer to homeowner control where applicable

• Bachelor’s degree preferred
• CAM license preferred where applicable
• 7–10+ years of hospitality, club, HOA, or resort operations leadership experience
• Multi‑department operational oversight experience required
• Strong financial acumen and budget management skills
• Experience in resort lifestyle, club, golf, or master‑planned communities preferred
• Proven leadership and team development experience

• Executive presence
• Operational discipline
• Financial accountability
• Hospitality leadership
• Strategic communication
• Conflict resolution
• Organizational development
• Governance awareness

Benefits & Other Compensation

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Additional Compensation – Eligibility for bonuses

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.