Build-to-Rent; BTR Development Community Manager

Position: Build-to-Rent (BTR) New Development Community Manager
Position:
Build-to-Rent (BTR) New Development Community Manager

Reports To:

Portfolio Manager

Client Overview

BB Living's thoughtfully designed single-family rental homes draw inspiration from the simple joy of family connection, modern comfort, and true neighborhood spirit.

BB Living-the pioneering Build-to-Rent brand-has been creating exceptional rental communities since 2011 in 5 states and 24 cities and has become one of the country's most respected names in premium rental living. In our newest communities, BB Living embodies heartfelt hospitality, care, and stress-free living that has been our calling card since we opened our first properties.

Designed with spacious 3- and 4-bedroom floor plans, attached garages, modern interiors, and resort-style amenities, our new homes preserve the signature warmth, quality, and sense of belonging in a fresh, contemporary living environment. BB Living continues to set the standard for elevated Build-to-Rent communities where residents can simply live more-welcoming them home to happiness every day.

Position Overview

Cardinal Management Group is seeking a dynamic and results-driven Community Manager to lead operations at a BB Living Build-to-Rent (BTR) community during lease-up and stabilization.

This role is responsible for the full lifecycle of community performance-from pre-leasing strategy and brand launch to operational excellence and long-term asset performance. The Community Manager will act as both a business leader and culture driver, ensuring financial success while delivering an elevated resident experience aligned with BB Living's premium product and Cardinal's Core Values.

The ideal candidate brings a strong foundation in lease-up execution, team leadership, and financial performance, with the ability to operate in a fast-paced, entrepreneurial environment.

Key Responsibilities

Lease-Up Strategy & Market Positioning

* Develop and execute a comprehensive lease-up and stabilization strategy, including pricing, absorption pacing, and competitive positioning

* Establish and implement a data-driven marketing plan to achieve occupancy and revenue targets, including grand openings, outreach efforts and events to drive awareness and traffic

* Analyze market trends, competitor performance, and demand drivers to continuously refine strategy

* Lead management of all prospect interactions, including initial contact, follow-up, tours, leasing and conversion ratios

Financial & Asset Performance

* Drive community performance to meet or exceed budgeted occupancy and NOI

* Manage all financial operations including budgeting and variance analysis

* Prepare and present monthly financial reports, identifying risks, opportunities, and action plans

* Optimize revenue through leasing strategy, pricing execution, and collections performance

Operations & Team Leadership

* Lead and develop a high-performing onsite team, including leasing and maintenance team members

* Oversee all day-to-day operations including leasing, maintenance, risk management, and resident services

* Foster a culture aligned with Cardinal's Core Values and BB Living's brand standards

* Ensure team accountability through training, coaching, and performance management

* Oversee vendor relationships including contracting, performance management, and invoice approvals

Resident Experience & Brand Execution

* Deliver a best-in-class resident experience consistent with BB Living's product

* Proactively manage resident relations to maintain strong renewal retention and reputation scores, including ensuring timely resolution of service requests, lease concerns, and escalations

* Maintain strong community engagement through events, communication, and service excellence and ensure the community consistently reflects premium curb appeal, cleanliness, and operational standards

* Cultivate a positive online reputation via proactive review management and resident engagement

Compliance, Risk & Administration

* Ensure compliance with all Fair Housing, regulatory requirements, company policies, and lease obligations

* Maintain accurate and complete property records, leasing data, and audit documentation

* Implement and monitor risk management and safety protocols

* Apply working knowledge of construction processes to ensure all homes delivered meet BB Living quality standards and receive required Certificates of Occupancy prior to occupancy

* Participate in Cardinal U Training as required and monitor Team Member participation in Cardinal U

Qualifications

* 4+ years of property management experience, with preference for lease-up or new development exposure

* Strong understanding of BTR, single-family rental, or multifamily operations

* Proven ability to drive leasing performance and manage financials

* Experience with Real Page or similar property management systems preferred

* Proficiency in Microsoft Office and Google Workspace

Core Competencies

* Strategic thinker with strong analytical and financial acumen

* Hands-on leader with the ability to build and motivate…