Community Association Manager - Motorcoach Resort POA

Duties and Essential Functions

• Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client's expectations.
• On assigned properties, act as the company's primary coordinator to assure that the company’s efforts fully meet and exceed contractual property management obligations.
• Prepare annual budget for the association.
• Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.
• Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned.
• Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourage staff to behave in a professional manner and comply with company’s safety standards. Motivate staff to work as a team.
• Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting.
• Acquire and maintain current knowledge of state and regulatory agency statutes and each client’s community documents, policies, and procedures.
• Initiate contact with new resident representatives to coordinate the move-in process, provide an introduction and orientation to the staff and building, review available services, and review the building rules and regulations.
• Set and adhere to the highest standards of performance and instill them in the staff by personal follow-up to ensure that the service is being delivered.
• Respond to phone calls and correspondence in a timely and professional manner.
• Maintain a professional relationship with the BOD, Unit Owners, and vendors.
• Be able to run a BOD meeting when necessary according to Roberts Rules of Order.
• Create a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations.
• Prepare professional presentations of reports, action plans, budgets, bid analysis, etc.
• Support the KWPM’s GREAT values, philosophy, goals and adhere to KWPM policies.
• Organize time effectively and successfully balance the competing demands of multiple projects.
• Attend monthly Manager’s meeting.
• Maintain and upload all documents into the management support systems accurately and update accordingly.
• Monitor contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copy of all business licenses from vendors. Update all documents accordingly.
• Maintain accurate records, files and communication pertinent to the Association office. Organize all files and policies as per the company’s standards.
• Update Association communication regularly – Update menu boards, prepare Association newsletter, update Association web-site.
• Process violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possess all knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvement.
• Monitor aging report, timely legal action, and updated collection module on a timely basis.
• Keep up to date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly.

• Communication Proficiency
• Business Acumen
• Customer/Client Focus
• Decision Making
• Financial Management
• Results Driven
• Supervisory Responsibility – responsible for managing…