Talent & Training Director

This is a high-level leadership position that requires a considerable amount of leadership experience that needs to be clearly showcased on your resume.

At Chick-fil-A City Gate, we believe working here is more than a job; it’s an opportunity to be part of a team that values
growth, excellence, and care for others
. As a locally owned and operated Chick-fil-A restaurant, we believe success begins with people, and we are committed to equipping our leaders to make a lasting impact both inside and outside our restaurant.

Our core values guide everything we do:

• Serve
  – our team, community, and guests with genuine care.
• Develop
  – ourselves, our teams, and our business for lasting impact.
• Inspire
  – excellence, growth, and purpose in everything we do.

We’re not just opening a restaurant, we’re building a place where people lead with purpose, grow in excellence, and create remarkable experiences together.

The Talent & Training Director leads all aspects of talent management, team development, and training at Chick-fil-A City Gate. Partnering closely with leadership, this leader attracts, equips, and retains exceptional talent while cultivating a culture rooted in our core values:
Serve | Develop | Inspire
. Through intentional recruitment, onboarding, and growth initiatives, the Talent & Training Director ensures every team member is empowered to thrive, contribute meaningfully, and deliver remarkable guest experiences that reflect the heart of Chick-fil-A City Gate.

• Lead initiatives that enhance team member experience, including birthdays, anniversaries, recognition, and engagement activities.
• Serve as a culture champion, modeling and reinforcing Chick-fil-A City Gate’s vision, values, and culture in every interaction.
• Implement strategies to create a first-class work environment where team members feel cared for, valued, and empowered.

• Lead recruiting efforts, including scheduling and conducting interviews, hiring, and onboarding new team members.
• Ensure all new hires are trained on Chick-fil-A standards, Core 4, and Winning Hearts Everyday (WHED) principles.
• Partner with Leadership to maintain accurate records, policies, and compliance throughout the employee lifecycle.

• Design, deliver, and monitor training programs for new hires and current team members.
• Evaluate trainers and training effectiveness, ensuring ongoing compliance with Pathway training and operational standards.
• Lead leadership development initiatives, coaching future leaders and building a pipeline of high-performing talent.

• Support FOH and BOH leadership to maintain operational excellence, including cleanliness, hospitality, and workflow efficiency.
• Must be willing to work in Operations alongside team members as business needs require.
• Monitor and coach team members and leaders on performance, guest experience, and operational standards.
• Collaborate with leadership to identify training gaps, process improvements, and opportunities to enhance team performance.

• Track team member progress, performance, and retention through structured check-ins, reviews, and feedback processes.
• Partner with leadership to implement strategies that improve team satisfaction and reduce turnover.
• Ensure consistent application of policies, disciplinary processes, and recognition programs.

• Support internal communication strategies to keep team members informed, motivated, and aligned with restaurant goals.
• Maintain organized administrative and HR records, reports, and systems related to training, onboarding, and team development.
• Facilitate leadership and team meetings to align goals, track progress, and reinforce culture initiatives.

• Demonstrates flexibility by performing other duties as assigned to support operations and team success.
• Must be able to safely lift up to 25 lbs and stand for extended periods.
• Maintains consistent and reliable attendance with dependable transportation.
• Upholds Chick-fil-A City Gate’s standards of excellence, integrity, and…