Manager, Management

Key Responsibilities

• Manage and coach sales and service team members
• Monitor agency performance, production goals, and key metrics
• Recruit, train, and develop employees
• Ensure excellent customer service and retention
• Oversee agency workflows, compliance, and office operations
• Assist with sales activities, cross-selling, and business development
• Handle escalated customer concerns and problem resolution
• Maintain carrier relationships and support agency growth initiatives

• Insurance industry experience preferred
• Property & Casualty license required
• Strong leadership and team management skills
• Excellent communication and customer service abilities
• Proven ability to motivate and develop employees
• Organized, detail-oriented, and results-driven
• Experience with agency management systems and CRM platforms is a plus

• Competitive salary plus performance incentives
• Growth and advancement opportunities
• Professional development and licensing support
• Positive, team-oriented work environment
• Opportunity to make a significant impact on a growing agency

Ideal Candidate: A leader who enjoys coaching others, improving processes, building customer relationships, and driving agency growth while maintaining a high standard of service and professionalism.