Community Manager Naples, FL

Community Manager

The Community Manager leads the daily operations of a community, ensuring exceptional resident experiences, strong financial performance, and full regulatory compliance. This role oversees onsite team members, coordinates resources and activities, and cultivates a vibrant, inclusive environment that supports the lifestyle and needs of our residents. The Community Manager serves as the primary liaison between ownership, residents, and the onsite team, driving operational excellence and long-term community success.

Adherence to company policies and procedures, as well as compliance with Fair Housing, ADA, FCRA, and all applicable housing regulations, is essential.
* This is a future opportunity posting. While we are not actively hiring for this role today, we are building a pipeline of interested candidates for upcoming openings within the next 30
-45 days.

Job Description

• Responds promptly to resident concerns, complaints, questions, and requests, and takes appropriate action to resolve and address issues. Handles escalated resident disputes with empathy and problem-solving.
• Completes various required accounting, financial, administrative, operational, and other reports, and performs other duties as assigned or as necessary, ensuring accuracy and timeliness.
• Serves as the liaison with ownership, investors, and regional/asset management teams. Leads ownership/partner site visits, providing performance updates, market insights, and suggestions to improve overall performance and financial success of the property. Provides recommendations for long-term asset preservation, revenue growth, and expense control strategies.
• Oversees hiring, onboarding, and training, and manages performance and professional development of team members in accordance with Company policies, values, and business practices. Ensures team members are current on all required trainings and certifications, and any/all performance issues are appropriately and promptly addressed.
• Oversees the lease enforcement process by making periodic apartment inspections, following proper notice requirements, evicting residents, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease. Enforces community rules and lease policies to maintain a safe and orderly environment. Coordinates with legal counsel for evictions, lease disputes, and compliance matters.
• Conducts interactive Daily Huddles, regular one-on-one coaching/check-ins, and annual reviews. Meets regularly with team members to understand and assist in completion of their required responsibilities and annual goal setting. Keeps them informed of resident situations as necessary. Shares team and community goals and engages them to understand their role in helping the team in accomplishing them.
• Supervises sales activities to achieve the community's revenue and occupancy goals. Monitors leasing team performance and metrics (closing ratios, lead conversion, traffic sources, and lead management). Conduct community tours as needed and ensure model and vacant units are in good standing and tour ready.
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports. Oversees accounts payable/receivable, invoice approvals, and vendor billing accuracy. Develops and executes strategies to drive NOI (net operating income) through rent growth, ancillary income opportunities, and expense control.
• Conducts regular community inspections and takes appropriate actions to maintain safety, cleanliness, curb appeal, ensure preventative maintenance schedules are executed and that amenities are fully operational.
• Promotes resident satisfaction and retention by building a strong community culture while monitoring and responding to resident satisfaction surveys and online reviews in order to maintain strong reputation management.
• Oversees budget creation, forecasting, and monthly variance reporting. Prepares and presents financial performance updates to ownership/asset managers.
• Maintains confidentiality of pertinent personal information concerning residents and staff.
• Analyzes, and interprets local market and economic trends that may impact the community, understands the competitive market set and implements short- and long-range marketing and leasing strategies to achieve the community's occupancy and revenue goals, and adjust pricing and marketing strategies.
• Directs and supports maintenance/service operations, ensuring timely work order completion and preventive maintenance programs.
• Manages vendor contracts, insurance compliance, and risk management initiatives, including incident reporting, insurance claims and conducting team safety and OSHA trainings.
• Maintains and stays current on all applicable/required community licenses, inspections, certifications, permits, etc.
• Forecasts and tracks capital expenditures in alignment with…