Project Director

POSITION SUMMARY

The Project Director serves as the main point of contact for both new and existing clients, driving business success from project acquisition through to execution, while managing an annual portfolio exceeding 100M in revenue. This role emphasizes upholding the Manhattan Guiding Principles, fostering team growth, delivering exceptional project results, ensuring high client satisfaction, and leveraging performance to secure repeat business and attract new client opportunities.

The Project Director is accountable for delivering high‑quality services and driving business growth through a balanced ‘doer‑seller’ approach.

The doer component, which accounts for the majority of the role, involves leading the project team through tasks such as project administration, financial performance management (including change management, reporting, billings, cash flow, etc.), schedule adherence, risk mitigation (legal, claims, safety, quality, etc.), relationship management, team development, and cross‑functional collaboration. In this capacity, the Project Director oversees the operations and administration of assigned projects, ensuring overall project success and profitability.

The seller aspect of the role, which runs in parallel with the doer responsibilities, is critical in securing new business and expanding client relationships. Project Directors establish themselves as trusted subject‑matter experts with clients, driving repeat business and identifying new opportunities. They leverage their team’s strong performance to drive sales volume and revenue growth.

Project Directors leverage their extensive construction experience and strong interpersonal skills to effectively manage all phases of the construction process, including project pursuit, preconstruction, construction, and ongoing client engagement.

• Lead employee recruitment and retention efforts – identify, recruit, and retain top talent.
• Develop and monitor training and education programs for employees.
• Prepare a succession plan for each client and project position – identify, mentor, and train your replacement.
• Coordinate assignment of team members to projects with the Regional VP and Operations Manager, considering employee growth and development while assembling high‑performing and efficient teams to meet client and project needs.
• Conduct employee performance reviews per Manhattan’s guidelines.
• Organize and develop high‑performing teams.
• Communicate company‑wide and local regional initiatives and updates to employees.
• Stay connected to the jobsite – be visible, listen, and provide support.
• Be the Manhattan brand ambassador in the industry and in the community by serving on industry committees or boards and volunteering at key events.

• Meet with customer decision‑makers to build and maintain relationships and identify needs/opportunities.
• Manage and develop relationships with clients, designers, consultants, and internal Manhattan team members.
• Establish performance metrics and outperform targets for all projects.
• Confirm that the processes, tools, and support required to ensure operational excellence and compliance with Guiding Principles are in place and utilized.
• Promote and support the Manhattan safety and quality culture on all projects.
• Oversee the development of the project execution and quality control plans.
• Lead and set the tone for all preconstruction and planning activities, serving as the primary contact for the client from project kick‑off through completion.
• Review and assist the project team with negotiations and recommendations for all project contracts, change orders, and claims.
• In conjunction with the project team, develop, implement, and monitor a project risk management plan covering SDI/Bonding, insurance/CCIPs, contract administration, project execution plans, peer reviews, schedule control, risk mitigation, and contracting compliance.
• Oversee monthly Project Status Reports (PSRs) and financial reporting for compliance, quality, and accuracy; review PSRs with the project team, the Regional VP and Operations Manager.
• Attend OAC…