Assistant General Manager

Naples Zoo at Caribbean Gardens, 1590 Goodlette-Frank Rd, Naples, Florida, United States of America

Posted Monday, July 13, 2026 at 4:00 AM

SSA Group at Naples Zoo is looking for a talented Assistant General Manager to join our team!

All applications should be submitted within 7-days following posting of the job; applications will be prioritized based upon time submitted and may not be reviewed beyond this time. The employer reserves the right to shorten or expand this timeframe as necessary to the job scope.

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.

We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Reports to: General Manager

Coach, supervise, direct all department managers so operational needs (financial, staffing, product, merchandising, client expectations, etc.) are met on a daily basis.

Schedule management personnel as necessary.

Assist designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment, etc.

Work with Executive Chef, Retail Operations Manager and Buyer to track, maintain and budget inventory and Cost of Goods (COG) as necessary.

Work closely with General Manager regarding client relationship, maintain professional communication and display support when necessary to client.

Support General Manager in oversight of all departments (or as assigned), responsible for coaching and documentation of management and operations.

Remains knowledgeable of and manages in accordance with all applicable local, state and federal laws.

Maintain a clean, safe and organized work environment.

Uphold and demonstrate a complete understanding of company policies and procedures.

Forecast weekly sales, complete and maintain sales analysis monthly sales with GM.

Manage payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc; in management of Department Managers.

Set precedent to achieve Sales, Per Cap & Controllable Budget.

Minimize controllable costs associated with the operation. Continually strategize with GM on revenue avenues, areas of opportunity.

Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Engage with Department Managers on ensuring EXTRA Guest Service at all levels of team.

Oversee, support and assist in driving operational systems, processes and policies in support of organization’s mission, business needs, client & SSA expectations.

Ensure the unit is compliant with company policies and standards;
Ensure compliance with all health and safety regulations, laws, and policies.

Determine appropriate level of operation on daily basis based on weather, events, client needs, etc.

Support GM and Unit Controller in monthly safe audit.

Interact with the facility personnel to obtain operational needs (security, cleaning, maintenance, etc.)

Develop new and innovative operational items in all departments.

Assist with construction or renovation plans and their execution as designated by GM.

Audit Worker Compensation Compliance.

Promote an inclusive & supportive approach at the Unit.

Assure editorial role on all unit publications (newsletters, calendars, memos, etc.)

Ensures unit strives to be an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.

Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.

Perform other tasks as deemed necessary.

Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.

Focuses on removing barriers and empowering growth and opportunity for team members at all levels.

Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.

Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.

Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.

Exceptional problem solving/decision making skills that is combined with the ability to be…