Patient Access Manager

Responsibilities

• Oversees strategic and operational functions for patient access and pre-access teams, ensuring alignment with revenue cycle goals and regulatory standards.
• Manages multi-site operations, monitors KPIs, and drives process improvements that enhance efficiency and patient satisfaction.
• Develops and manages departmental budgets, ensures compliance, and partners with leadership to implement initiatives that optimize front-end workflows.
• Leads recruitment, onboarding, and professional development for supervisors and staff, provides coaching and performance feedback, and fosters team engagement to build a high-performing culture.
• Serves as a liaison for internal and external stakeholders, resolves escalated issues, and promotes collaboration to achieve organizational objectives.

• Minimum 2 – 3 year’s management experience in healthcare industry.
• Patient Access experience preferred.
• Experience with Microsoft is a must.
• Ability to balance numerous priorities, therefore requiring great skills in prioritization.
• Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met.
• Patient Access experience with managed care/insurance and Call Center experience highly preferred.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Demonstrates expertise in managing patient access operations, optimizing workflows, and ensuring compliance with revenue cycle goals. Proven ability to lead teams, drive process improvements, and leverage technology, including AI, to enhance efficiency and patient satisfaction.