RRNPL - General Manager

General Manager
- Residences

Rosewood Residences is a refined collection of estate homes, luxury villas, and apartments, thoughtfully curated to enrich the lives of those who call them home. Each residential community reflects Rosewood's commitment to discretion, authenticity, and a service philosophy centered on meaningful, personalized experiences. The General Manager
- Residences is the senior-most leader on property and the ultimate steward of the residential experience. This role elevates the traditional House Manager function into a comprehensive executive position with full accountability for operational excellence, financial stewardship, asset protection, governance, and homeowner satisfaction across all residential and lifestyle services, including Food & Beverage operations where applicable.

Rosewood Residences Naples is set along three and a half miles of pristine beachfront and comprises 42 exclusive residences ranging from 3,500 to 9,000 square feet, each offering sweeping ocean views. Amenities include a 24-hour Technogym-equipped fitness center, spa facilities, two swimming pools, three guest suites, and a full-service restaurant with bar and lounge and outdoor oceanfront terrace. The General Manager will lead a team of approximately 28 associates dedicated to delivering a highly personalized, elevated residential lifestyle experience.

• Lead the development and execution of the pre-opening critical path, ensuring operational readiness across hiring, onboarding, training, and systems implementation.
• Oversee procurement planning for all operating equipment, systems, and supplies, ensuring alignment with brand standards, operational needs, and approved budgets.
• Develop and implement a comprehensive operational strategy supported by scalable tools, processes, and best practices that support both the property and future standalone Rosewood Residences.
• Engage proactively with homeowners to assess satisfaction, gather insights, and identify opportunities to enhance service delivery and community experience.
• Continuously evaluate operational team performance, providing coaching, guidance, and corrective action as required to uphold service standards.
• Conduct regular operational walk-throughs with Culinary, Engineering, Housekeeping, and other department leaders to ensure impeccable maintenance standards and effective preventative maintenance programs.
• Maintain a highly visible leadership presence throughout the property, engaging regularly with associates, homeowners, and Board members.
• Establish and sustain operating processes and systems that promote consistency, accountability, and long-term operational excellence.
• Provide overall leadership and oversight of condominium facilities and all departments operating within the building, with a focus on asset protection and value enhancement.
• Provide strategic culinary support and menu direction in partnership with Food & Beverage leadership, ensuring offerings align with resident preferences, brand standards, and the residential lifestyle.
• Oversee Food & Beverage inventory management practices, ensuring accuracy, cost control, compliance, and operational efficiency.
• Serve as the primary operational liaison to the Association on matters related to Human Resources, Accounting, Housekeeping, and shared services.
• Work closely with third-party vendors supporting HOA administration, compliance, billing, and financial reporting, ensuring accuracy, transparency, and adherence to governing documents.
• Support the Association in the collection of assessments and dues by overseeing processes, monitoring trends, and coordinating with finance and external partners.
• Identify and remediate building, service, and operational deficiencies, ensuring continuous improvement and protection of the asset.
• Implement and uphold the highest standards of life safety, security, privacy, and owner identity protection.
• Ensure accurate, confidential management of owner and community records, including owner information, parking and storage allocations, assessments, and resident communications.
• Maintain full knowledge of, and compliance with, all applicable policies, procedures, governing documents, and brand standards.

• Executive Leadership & Strategy
• Serve as the senior on-site executive, providing strategic leadership for all residential operations.
• Champion Rosewood's culture, values, and service philosophy across the organization.
• Develop and execute annual business plans and operating budgets aligned with long-term asset value and owner expectations.
• Ensure operational practices reflect the unique requirements of standalone residential communities, distinct from traditional hotel environments.
• Financial Stewardship & Asset Management
• Maintain full financial accountability, including operating budgets, P&L oversight, HOA finances, forecasting, and variance management.
• Review monthly financial statements and performance reports, providing clear narrative summaries to the…