Outside Operations Manager

Overview

The Outside Operations Manager provides leadership and oversight for all areas of Twin Eagles Club's outside golf operation, including Member arrival and departure services, golf cart operations, bag services, practice facilities, starters, player assistants, and the daily activities of the Outside Operations TEAM.

This position is responsible for creating a consistent, first-class private club experience through visible leadership, effective staffing, comprehensive training, established standard operating procedures, and consistent accountability. The Outside Operations Manager establishes clear expectations and ensures Twin Eagles service and presentation standards are executed across every shift.

The Outside Operations Manager works closely with the Director of Golf, Head Golf Professional, Golf Course Maintenance TEAM, and other Club departments to ensure the outside golf operation is safe, organized, properly staffed, and prepared to support daily Member play, tournaments, outings, instructional programming, and special events.

Success in this position is measured by Member satisfaction, TEAM performance, operational consistency, facility presentation, safety, equipment accountability, and the Manager's ability to develop a professional and service-focused Outside Operations TEAM.

• Previous leadership experience in golf operations, outside services, private clubs, hospitality, or a related service environment required.
• Previous supervisory or management experience strongly preferred.
• Understanding of private club service expectations and daily golf operations.
• Demonstrated ability to recruit, train, schedule, coach, and hold employees accountable.
• Strong organizational, communication, and interpersonal skills.
• Ability to develop, implement, and maintain standard operating procedures.
• Strong attention to detail and commitment to service and facility presentation.
• Ability to manage multiple priorities and make sound operational decisions.
• Working knowledge of golf cart fleets, practice facilities, tournaments, tee sheet operations, and pace-of-play management preferred.
• Proficiency with scheduling, communication, and basic business software.
• Ability to maintain accurate operational, inventory, incident, and performance records.
• Valid driver's license and ability to safely operate golf carts and related equipment.
• Ability to work early mornings, evenings, weekends, holidays, and varying schedules based on Club activity.

• Provide leadership and daily oversight of the Outside Operations TEAM.
• Supervise Shift Leads, starters, player assistants, bag room attendants, cart attendants, range attendants, and other assigned personnel.
• Establish clear expectations for service, professionalism, appearance, safety, and operational execution.
• Maintain a visible leadership presence throughout the golf operation, particularly during peak Member activity and major Club events.
• Conduct departmental meetings, pre-shift meetings, training sessions, and individual coaching conversations.
• Promote a culture of hospitality, teamwork, ownership, accountability, and continuous improvement.
• Lead by example through appearance, attitude, communication, work ethic, and Member engagement.
• Develop Shift Leads and other high-performing TEAM Members for increased responsibility and future leadership opportunities.
• Serve as the primary point of accountability for the performance and presentation of the outside golf operation.

• Recruit, interview, onboard, train, schedule, and retain qualified Outside Operations TEAM Members.
• Develop staffing plans that align TEAM coverage with tee sheet demand, tournaments, practice facility use, and seasonal Club activity.
• Prepare and manage staff schedules while maintaining appropriate service coverage and controlling labor expenses.
• Monitor attendance, punctuality, uniform compliance, and daily readiness.
• Provide regular feedback, coaching, recognition, and performance evaluations.
• Address performance or conduct concerns promptly, professionally, and consistently.
• Partner with the Director of Golf and Human Resources on performance management and employment matters.
• Maintain appropriate records related to scheduling, attendance, training, coaching, and performance.

• Ensure every Member and guest receives prompt acknowledgment, personalized attention, and professional service.
• Establish and reinforce expectations for Member recognition, communication, bag handling, club cleaning, cart service, and arrival and departure assistance.
• Monitor Member-facing areas and address service or presentation deficiencies promptly.
• Build professional relationships with Members and remain accessible for questions, requests, and feedback.
• Anticipate Member needs and identify opportunities to enhance the golf experience.
• Respond promptly and professionally to Member concerns and ensure appropriate…