Client Service Representative

Practice

Located in the Polo Club Shoppes in Boca Raton, FL, Healthy Pets Veterinary Care is a full-service veterinary hospital proudly serving Boca Raton, Delray Beach, and the surrounding areas. Our top priority is providing high-quality veterinary medicine while advocating for your pet’s needs.

Our office has many services, such as surgery, dental care, grooming, laser therapy, acupuncture, vaccines, and wellness plans. We also use advanced equipment, including an in-house laboratory and digital X-rays and dental X-rays.

At Healthy Pets Veterinary Care, our patient’s health and emotional well-being are our top priorities. We believe that veterinary visits should be stress‑free for both pets and owners and we strive every day to create a fun, friendly, and relaxed environment for pets and owners alike. Our doctors and staff are accountable, work well together and practice honest communication with each‑other and clients.

Healthy Pets Veterinary Care is fitted with all the latest technology including digital X‑ray, digital dental X‑ray, ultrasound and the latest in Idexx laboratory equipment.

There is always room to grow as a professional and individual here at Healthy Pets Veterinary Care with our performance based pay scales where we like putting your future in your own hands. Healthy Pets Veterinary Care strives to care for our team and provides benefits such as flexible scheduling, health insurance, PTO and a 401k. Healthy Pets Veterinary Care is closed for major holidays and Sundays leaving time for you to spend with your loved ones.

The Healthy Pets team believes in a work life balance, and we are always happy to provide time off when requested. Team members also receive pet discounts for their own furry family members.

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services.

The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well‑cared for and every client has an exceptional experience.

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to others’ ideas.
• Communicating
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  Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills
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  Clear tracking of lab specimens, medications, patient instructions, workflow, and other job‑related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate…