Food and Beverage Manager

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

The Dining Room Manager is responsible for overseeing the smooth operation of the dining room, ensuring that all members/guests receive a high level of service. The manager works closely with the Food and Service manager to manage the team, maintain service standards, and handle guest interactions. This role includes supervising dining staff, managing seating arrangements, maintaining cleanliness, and addressing any guest concerns to ensure a positive dining experience.

• Oversee and ensure that dining room operations run smoothly during service hours.
• Supervise servers, bussers, hosts/hostesses, and other front-of-house staff to ensure excellent service delivery.
• Ensure the dining room is properly set up before service and cleaned and organized after service.
• Manage guest seating and maintain flow to minimize wait times and ensure members/guests are seated promptly.

• Assist in training and onboarding new dining staff, ensuring they understand service standards, menu offerings, and restaurant procedures.
• Provide guidance to staff during service, offering feedback and support to maintain high service standards.
• Monitor staff performance, resolve issues, and report any performance concerns to the Food and Beverage Director.
• Encourage teamwork, maintain staff morale, and foster a positive work environment.

• Ensure guests have excellent dining experience by attending to their needs, answering questions about the menu, and assisting with special requests.
• Handle guest complaints or issues in a professional, calm, and efficient manner, escalating issues to management if necessary.
• Ensure that all guests are greeted promptly, served in a timely manner, and leave satisfied.

• Work closely with the kitchen and bar teams to ensure timely and accurate delivery of food and drinks.
• Communicate member/guest preferences, dietary restrictions, or special requests to kitchen and bar staff.
• Ensure that menu items are available and properly represented on the floor during service.
• Assist in managing food and beverage orders to ensure smooth communication between front-of-house and back-of-house.

• Monitor the quality and presentation of food and beverages being served to guests.
• Ensure that food and drink orders are correctly prepared and delivered as per customer specifications.
• Check the cleanliness and setup of dining tables, ensuring they meet the restaurant's standards.
• Ensure that all service equipment, such as cutlery, glassware, and napkins, are clean and well-maintained.

• Ensure the dining room and all service areas are maintained to high cleanliness and sanitation standards.
• Monitor dining staff compliance with health and safety guidelines, including food handling and personal hygiene.
• Ensure all safety procedures are followed, including emergency protocols and accident reporting.

• Assist with tracking reservations and managing waitlists to ensure efficient guest seating.
• Help with inventory management and the replenishment of dining room supplies (e.g., napkins, condiments, table settings).
• Provide feedback to the Food and Beverage Director on any operational challenges or improvements needed.

• High school diploma or equivalent required; additional education or certifications in hospitality management preferred.
• 2-3 years of experience in a front-of-house position, preferably with supervisory experience in a restaurant or similar environment.
• Strong leadership skills with the ability to motivate and manage a team.
• Excellent customer service skills, with the ability to interact professionally with guests and resolve complaints effectively.
• Knowledge of food safety, health regulations, and restaurant best practices.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced, high-pressure environment.
• Proficiency with point-of-sale (POS) systems and basic computer skills.
• Ability to stand for long periods, walk, and lift up to 50 lbs.

• Flexible schedule, including nights, weekends, and holidays.
• Ability to work in a fast-paced and sometimes noisy environment.
• Occasional lifting and moving of furniture or supplies.
• Fast-paced environment requiring excellent attention to detail and time management.