HM Sales AdvisorCoastland Center

Overview

Job Description

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

• Provide excellent customer service: welcoming & guiding customers through the store and omni experience where available, supporting them with direct customer service
• Engage with customers to provide excellent service
• Guide customers through fashion trends, stories & products in all areas of the store
• Promote and sell products effectively
• Actively promote the Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Represent the brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management
• Complete full garment cycle from unpacking and refill to steaming and garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Maintain in-store omni services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store etc)
• Assist with opening and closing of the store
• Follow all health & safety guidelines and legal requirements applicable to the role

• Passion for fashion and in-store experiences
• Motivated by giving customers a great experience
• Strong communication, creativity, curiosity, flexibility, decisiveness and action-orientation
• Enjoy working in a collaborative and dynamic environment
• Sales experience in a dynamic, collaborative environment
• Experience in customer service in fashion, retail or related industries

• We value diverse backgrounds and are committed to inclusive workplaces
• Value-driven organization guided by core values with 75+ years of history
• Access to Colleague Resource Groups for community and networking
• Inclusive culture where you can be yourself
• Global talent community with opportunities for growth
• Comprehensive benefits including health, wellness, retirement, paid leave and community days
• Employee discount across H&M Group brands

• Job Status:
  Hourly, Non-Exempt
• EEOC Code: SLS
• Compensation:
  Sales Associates Pay Rate $14.00 per hour

* This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned at the company's discretion.

H&M is an inclusive company. If you require assistance or accommodation during the application or interview process, please contact us at

Benefits: We offer attractive benefits with development opportunities. Staff discount is available across H&M Group brands. Details vary by local market.

Privacy & Diversity: We are committed to inclusive, diverse and equitable workplaces. We do not require a cover letter in the application process.