Member Specialist

Sam's Club # Immokalee Rd
Naples, FL

• Provide member service and maintain the checkout area.
• Resolve member issues, concerns, and inquiries regarding purchases and return processes.
• Promote Sam's Club products and services and assist members with purchasing decisions.
• Guide members on the use of self‑service technology and mobile retail applications.
• Process member purchases, payments, returns, refunds, and exchanges in accordance with company policies.
• Implement company safety standards, conduct safety sweeps, and report unsafe situations to facility management.
• Maintain entrance and exit areas, verify membership cards, review receipts, and secure club assets.
• Handle merchandise properly, zone the area, organize displays, and identify shrink and damages.
• Maintain paperwork, logs, and required documentation; execute emergency response procedures.
• Assist with training member‑frontline associates on processes, new technology, and program rollouts.
• Collaborate with managers, co‑workers, and stakeholders to prioritize tasks, meet deadlines, and recommend process improvements.
• Promote teamwork, mentorship, and open communication to strengthen the shop floor team.
• Adhere to Walmart and Sam's Club values of integrity, customer focus, and continuous improvement.

• Retail experience, including operating front‑end equipment such as a cash register.
• Experience working with mobile retail applications.
• Strong customer‑service orientation and problem‑solving skills.
• Ability to follow policies, procedures, and safety practices.

• Health benefits — medical, vision, and dental coverage.
• Financial benefits — 401(k), stock purchase plan, company‑paid life insurance.
• Paid time off — PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Company discounts, military leave pay, and adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees for full‑time and part‑time associates.
• Additional premiums ranging from $0.35 to $3.00 per hour based on schedule, facility, season, or specific work performed.