Golf Club Fitting Specialist

Role Responsibilities

• Establish and maintain effective relationships with customers and gain their trust and respect by using diplomacy and tact; ensure that customers are greeted and acknowledged; offer customers assistance as needed or requested.
• Aide customers by ascertaining their needs and directing them to the golf services area that most effectively meets their needs.
• Maintain a high level of product and industry knowledge to pass on to our customers by learning about new technologies, products and services.
• Support store services sales by performing athlete club fittings and repairs.
• Be a certified club fitter that provides excellent direct and indirect customer service to align with company programs.
• Make equipment recommendations tailored to the customer.

• Assist in achieving the store shrinkage goal by ensuring that all merchandise used for display is properly handled and accounted for at all times.
• Assist with checking merchandise, service, and repair equipment, amongst other materials arriving to the store in a timely fashion, confirming quantities, condition, etc.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
• Maintain confidentiality of all Company information.
• Maintain and participate in all recovery and cleanliness standards.
• Create an inclusive in‑store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all‑hands‑on‑deck approach to support the team across the store.
• Perform other tasks as assigned by management.

• Ensures Accountability
• Customer‑Focus
• Collaborative
• Instills Trust
• Decision‑Quality/Decision‑Making Abilities
• Action‑Oriented

• 1–2 years of retail experience preferred
• Golf industry experience preferred
• Golf fitting experience preferred