Racquet Sports Pro Shop Attendant

Racquet Sports Pro Shop Attendant

Full Time-30 Naples, FL, US

Salary Range: $20.00 To $20.00 Hourly

Fiddler’s Creek is seeking a polished, hospitality-driven, and highly organized Racquet Sports Pro Shop Attendant to support the daily operations of our Tennis/Pickleball and Bocce program. This full-time, year-round position plays an important role in delivering an exceptional member experience through front-line service, court reservation management, retail support, event promotion, and pro shop organization.

The ideal candidate is professional, welcoming, detail-oriented, and comfortable working in a private club environment where member service and presentation are a top priority.

Responsibilities include, but are not limited to, the following:

• Greet members and guests in a warm, friendly, and professional manner
• Deliver a high level of hospitality and member service at all times
• Check members and guests in prior to court usage, lessons, clinics, and events
• Assist with booking, adjusting, and managing Tennis/ Pickleball and Bocce court reservations
• Answer phones/ emails, respond to member questions, and provide accurate information regarding court availability, programs, events, lessons, and clinics
• Support the Director of Racquet Sports with the daily operations of the racquet facility and pro shop
• Promote racquet sports events, socials, clinics, leagues, and tournaments
• Assist with the creation, editing, and distribution of flyers, signage, and promotional materials
• Process retail transactions accurately through the point-of-sale system
• Assist with the sale of apparel, paddles, racquets, accessories, and other merchandise
• Help with merchandise ordering, receiving, inventory tracking, pricing, stocking, and display presentation
• Maintain a clean, organized, fully stocked, and visually appealing pro shop
• Monitor inventory levels and communicate restocking needs in a timely manner
• Assist with opening and closing procedures for the pro shop and racquet facility
• Support event preparation, registration, member check-in, and event breakdown
• Maintain accurate records related to reservations, member participation, sales, and inventory
• Help ensure club policies, reservation procedures, and racquet sports protocols are followed
• Communicate professionally with members, guests, team members, and other club departments
• Perform additional duties as assigned by the Director of Racquet Sports

• Prior experience in hospitality, retail, front desk operations, private club service, or racquet sports preferred
• Strong interpersonal and communication skills with a friendly, polished, and service-oriented demeanor
• Strong organizational skills and attention to detail
• Ability to multitask and remain composed in a fast-paced environment
• Ability to take initiative and assist in solving day-to-day operational needs
• General knowledge of Tennis and Pickleball preferred
• Professional appearance and demeanor appropriate for a private club setting
• Ability to work a flexible schedule, including weekends, holidays, and peak seasonal periods as needed
• Proficiency in Microsoft Excel, Microsoft Word, and Canva
• Comfortable learning and using court scheduling systems, reservation platforms, email, and point-of-sale software

• Hospitality-minded with a natural ability to make members feel welcome
• Dependable, punctual, and team-oriented
• Sales-minded with the ability to promote merchandise and events in a professional and approachable manner
• Strong follow-through and ability to manage multiple priorities
• Ability to support marketing and communication efforts through flyers and promotional materials
• Comfortable enforcing procedures and policies in a courteous and professional manner

• Ability to stand for extended periods of time
• Ability to lift and move merchandise, supplies, and boxes as needed
• Ability to walk throughout the racquet facility and surrounding outdoor court areas
• Ability to work in both indoor and outdoor South Florida conditions

• Part-Time, summer position to Full-Time in season
• Expected schedule: 30 hours per week
• Compensation: $20.00 per hour