Sales Associate - Optical - Part Time

Job Description

Eyeglass World, a part of National Vision, seeks a retail associate to deliver friendly, high-quality customer service, meet sales goals, and support daily store operations.

• Greet customers in a friendly manner and ensure high quality customer service.
• Meet National Vision’s sales objectives.
• Maintain awareness of same day service using the "Ready When Promised" production board.
• Ensure customers receive quality products in a timely manner.
• Assist with answering phones efficiently in accordance with National Vision telephone protocol.
• Handle customer service complaints effectively and efficiently.
• Review reasons for redos and implement practices to correct them; ensure quality standards are met.
• Check on status and notify customers when orders are in or if there are any delays.
• Perform daily intra-web functions including cancelled job status, backorder list and problem jobs.
• Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law.
• Perform insertion and removal training of contact lenses as directed by management and permitted by state law.
• Ensure store cleanliness policies are adhered to at all times.
• Complete inventory count and replenish stock as necessary.
• Ensure all visual merchandising is implemented and maintained.
• Keep the eyeglass department clean and organized at all times.
• Follow inventory control and loss prevention procedures at all times.
• Work and interact effectively within a store environment, adhering to and promoting all store policies, procedures, and regulations.
• Be able to stand for extended periods of time that may average 6-8 hours.

• Previous retail experience preferred, but not required.
• Effective interpersonal skills.
• Ability to present and sell eyeglass features and specialty lenses.
• Must possess strong customer service skills.
• Ability to learn optical knowledge.
• Must be able to work and interact effectively within a store environment, adhering to and promoting all store policies, procedures, and regulations.

• 401(k) retirement savings with company match and stock purchase plan.
• Paid sick time.
• Parental leave.
• Employee eyewear discount.
• College scholarship program.
• Training programs available.
• Access to educational courses.
• Emphasis on internal promotions and career advancement.

Stores are closed every Sunday.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.