Merchandise Manager

About Imperial Golf Club

Imperial Golf Club is more than a premier golf destination—it’s a vibrant and welcoming private club community built on camaraderie, connection, and exceptional service. Known as the "Friendliest Club in Naples," Imperial offers an informal yet elevated atmosphere where members prioritize fun, friendship, and memorable experiences both on and off the course.

With 36 holes of championship golf across two distinct and walkable courses, Imperial proudly serves a membership of more than 1,450 individuals across golf, social, and clubhouse categories. Our intentionally limited membership ensures ease of play, a relaxed environment, and a close-knit club culture that values hospitality, professionalism, and personalized member experiences.

Imperial Golf Club is seeking an experienced and member-focused Merchandise Manager to oversee the Golf Shop retail operation and elevate the overall member shopping experience. This position is responsible for selecting and managing premium merchandise, creating elevated visual presentations, coordinating tournament and event gifting, and driving retail performance through exceptional service and product knowledge.

The Merchandise Manager plays an important role in creating a welcoming and personalized experience for members and guests while supporting the club’s commitment to hospitality, professionalism, and excellence. This position will also represent the Club at industry buying events, merchandise markets, and trade shows to stay current on trends, strengthen vendor relationships, and curate a premier retail offering for the membership.

• Select, purchase, and oversee a high-end golf merchandise collection that reflects the Club's culture, member preferences, and evolving industry trends
• Create and maintain visually appealing merchandise displays, seasonal floor sets, and branded presentations that reflect the high standards and image of Imperial Golf Club
• Monitor inventory levels, purchasing, receiving, transfers, and stock replenishment
• Analyze sales trends and product performance to maximize revenue and inventory efficiency
• Coordinate special orders and personalized member requests
• Attend industry buying events, merchandise markets, and trade shows to identify emerging trends and source new merchandise opportunities

• Deliver elevated and personalized shopping experiences, including one-on-one styling and wardrobe assistance
• Build strong relationships with members and guests to anticipate preferences and provide exceptional service
• Provide creative sales techniques and product recommendations to enhance the member retail experience
• Maintain a polished, welcoming, and professional retail environment

• Work closely with the Head Golf Professional and leadership team to plan major and minor golf events
• Coordinate tournament merchandise, tee gifts, trophies, awards, and event gifting
• Assist with club initiatives, promotions, and seasonal merchandising programs
• Develop and maintain strong vendor relationships while negotiating product selections and purchasing opportunities
• Stay current on golf industry trends, brands, and emerging merchandise opportunities
• Train and mentor Golf Shop staff regarding merchandise knowledge, sales techniques, and service standards
• Support a positive, team-oriented work environment focused on hospitality and professionalism

• Minimum of 2+ years of merchandising experience, preferably within a high-end private golf club, luxury retail, or hospitality environment
• Proven expertise in premium golf apparel and accessories
• Strong background in delivering elevated member or client service with a focus on personalized shopping experiences
• Exceptional visual merchandising skills with strong attention to detail and brand presentation
• Demonstrated ability to analyze sales trends, manage inventory, and drive retail performance
• Excellent communication and interpersonal skills with a polished and professional demeanor
• Ability to build strong relationships with members, vendors, and team members
• Experience working in private clubs or hospitality environments preferred
• Proficiency…