Xfinity Retail Sales Consultant

Job Summary

Bring your energy, curiosity, and passion—Comcast Xfinity retail associate.

• Engage customers with enthusiasm, demonstrate and explain product features to enhance shopping experience.
• Provide outstanding customer service in all interactions.
• Meet or exceed sales targets and improve customer satisfaction through diligent follow‑up and service excellence.
• Help customers interpret and clarify their account statements and pay bills.
• Answer questions about current or new services, make changes to account data, upgrade service levels, and process general service requests.
• Act as brand ambassador to promote Comcast/Xfinity products.
• Maintain detailed product knowledge, including competitive information.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Adjust to a flexible work schedule, including evenings, weekends, and holidays.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes and move around the store.
• Strong communication, critical thinking, problem‑solving, customer‑focused, persuasion, professional integrity, resilience, self‑motivation, teamwork, technical knowledge, and workplace organization skills.
• Experience in retail sales or customer service (2‑5 years preferred).

• Medical, dental, and vision coverage.
• Comcast XFINITY courtesy services.
• Discount tickets to Universal Resorts.
• Paid parental leave.
• Tuition reimbursement up to $8,000 (full‑time employees).
• Paid time off.
• 401(k) savings plan with up to 6% dollar‑to‑dollar match.
• Day‑one benefits and additional perks.

Comcast is an equal‑opportunity employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.