Front of House Leader

Old Naples Surf Shop has been a part of the Naples community for decades, offering quality surf, beach, and lifestyle apparel in a fun, welcoming environment. As a locally owned business, we pride ourselves on delivering exceptional customer service and creating an enjoyable shopping experience for every customer.

As our Front of House Coordinator, you'll work directly with the owner and leadership team to help drive the day-to-day success of the store. This is an opportunity to make a meaningful impact, help lead a great team, and contribute ideas in a business where your voice is heard and your work is valued.

If you're an experienced retail leader who enjoys coaching others, building relationships with customers, and creating a positive team culture, we'd love to meet you.

• Welcome every customer and create a friendly, engaging shopping experience.
• Deliver exceptional customer service and professionally resolve customer concerns.
• Lead the front-of-house team by assigning tasks, providing direction, and ensuring daily priorities are completed.
• Train and onboard new team members on customer service standards, register operations, store procedures, and opening and closing responsibilities.
• Operate the point-of-sale system, process transactions accurately, handle cash, and balance registers at the end of each shift.
• Open and close the store following established procedures.
• Maintain a clean, organized, and inviting sales floor, checkout area, fitting rooms, and other customer-facing spaces.
• Communicate operational needs with the owner and store leadership to help ensure smooth daily operations.
• Assist with creating engaging content for Instagram and Tik Tok that reflects the Old Naples Surf Shop brand.
• Lead by example, fostering a positive, team-oriented culture while delivering outstanding customer service.

• Two or more years of retail experience, including leadership or supervisory responsibilities.
• Strong customer service and communication skills.
• Experience with point-of-sale systems and cash handling.
• Ability to coach, motivate, and lead a team.
• Organized, dependable, and solution-oriented.
• Available to work a flexible schedule, including weekends and holidays.

• Competitive pay of $20–$22 per hour
  , based on experience.
• Employee merchandise discount.
• Opportunities for professional growth and advancement.
• Work directly with the owner and have a voice in the success of the business.
• Join a supportive, collaborative team that values initiative, accountability, and outstanding customer service.
• Be part of one of Naples' longest-standing and most recognized surf and lifestyle retailers.

If you're ready to lead from the front, inspire a team, and help create an exceptional customer experience every day, we'd love to hear from you.