Sales Associate, Customer Service Rep

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey.

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform other duties/projects as assigned by business management.

• High School Diploma or GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

• Change Agility (Required).
• Communication (Required).
• Customer Problem Solving (Required).
• Customer Service (Required).
• Engaging People (Required).
• Multitasking (Required).
• Sales (Required).
• Teamwork Orientation (Required).

• At least 18 years of age.
• Legally authorized to work in the United States.
• Travel required:
  
  No.
• DOT Regulated:
  No.
• Safety Sensitive Position:
  No.

Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After completion, promotion to Mobile Expert role becomes eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full‑time status. All employees are guaranteed to earn $20.00 per hour inclusive of base pay and incentives.

• Medical, dental and vision insurance.
• Flexible spending account.
• 401(k) plan.
• Employee stock grants and employee stock purchase plan.
• Paid time off and up to 12 paid holidays (about 4 weeks for full‑time new employees, about 2.5 weeks for part‑time).
• Paid parental and family leave.
• Family building benefits, back‑up care, and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short‑ and long‑term disability.
• Voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions regarding the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.