Retail Commission Sales Associate - Fine Jewelry, Naples

Be part of an amazing story. Macy's is more than just a store. We capture the hearts and minds of America for over 160 years, inspiring moments and remarkable traditions such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade.

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex. You create shopping experiences that welcome, comfort, and value every customer. You bring elegance, expertise, and personalized service to each interaction, helping customers find the perfect piece to celebrate life’s special moments.

With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continuously demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, true hospitality, and active use of our clientele program.

Key responsibilities include promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and supporting special events. You ensure the security, accuracy, and impeccable presentation of merchandise and work closely with your team to achieve sales goals and uphold operational excellence.

Start each day energized, wearing your name badge with pride, and greeting teammates. You help keep the sales floor clean, organized, and prepared for customers. You review sales goals, learn about new arrivals, top‑selling items, and current trends and promotions. You engage, educate, and sell with confidence.

On the floor, you welcome customers, make eye contact, and create friendly conversations that build repeat relationships. You maintain a shoppable space by ensuring proper processing, presentation, organization, storage, and replenishment of stock, updating signs and pricing, and supporting any needed merchandise moves.

You finish strong by sharing loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank‑you while using the customer’s name.

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Provide product recommendations, assist with fittings and digital tools, and create a welcoming, knowledgeable, and supportive shopping experience.
• Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point‑of‑sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance.
• Drive client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and launches, participating in sales events, and staying up to date with ongoing training and vendor education.
• Achieve and surpass daily sales goals, client and protection plan goals, and new‑customer acquisition through credit account openings and loyalty benefit sharing.
• Effectively use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience.
• 1–2 years of related experience required.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, reaching above eye level.
• Requires close vision and color vision with depth perception and focus adjustment.
• Frequent use of computers and handheld equipment, cash registers, and ability to process register transactions.

We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with…