Customer Experience Advisor

THE ROLE

At El Car Wash, we don't just serve customers — we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive — converting every interaction into membership growth and every visit into lasting loyalty.

Level: Frontline | Hourly
Department: Site Operations

• Set the tone from the start: Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything.
• Drive membership growth: Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows.
• Turn service into sales: Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it.
• Handle the hard moments: Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed.
• Keep the site sharp: Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area.
• Capture what matters: Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.

• Reliable attendance and professional image — you show up on time, polished, and ready.
• Charismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facing moments.
• Proven ability to build rapport quickly and influence without being pushy.
• Goal-oriented and results-driven — you know your numbers and you care about hitting them.
• Strong empathy paired with sales drive — you read the customer and adjust accordingly.
• Confident handling complaints and concerns on the spot — you resolve, you don't deflect.
• Comfortable with POS systems and site technology.
• Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions.
• Prior sales, retail, or hospitality experience is a plus.
• Bilingual (English/Spanish) — strong plus in South Florida markets.

• Customer-Centric Approach — Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.
• Drives Results — Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly.
• Problem-Solving — Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.
• Team Collaboration — Works well with teammates, communicates openly, and contributes to a supportive team environment.
• Job Knowledge & Technical Proficiency — Understands job responsibilities, products, and tools needed to perform work accurately.
• Safety & Compliance — Follows safety procedures, uses equipment correctly, and speaks up about hazards.

Fast-paced, team-driven, and customer-obsessed — El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off.

• Full comprehensive benefits (Health, Vision, Dental)
• 401(k) with 4% match
• Paid time off
• Parental leave (maternity & paternity)
• Tuition reimbursement
• Pet insurance
• Mental health days
• On-the-job training and real career growth
• FREE car washes