Security Operations Supervisor

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring an Operations Supervisor. The Operations Supervisor will oversee security operations to ensure compliance with customer requirements, contract specifications, and protocols. The Operations Supervisor ensures the professional operation, coordination, scheduling, quality assurance, and profitability of uniformed services for the client’s site.

• Oversee security operations and ensure compliance with customer and contract standards, including time and attendance tracking through the Post Tracking System (PTS) and adherence to Post Orders for assigned posts
• Verify that contract-required training, screening, and certifications for all security personnel are current and meet client requirements, including AED/CPR, weapons qualification, and other contract-mandated training
• Implement and enforce the Quality Control Plan by conducting regular inspections, addressing deficiencies, and ensuring adherence to all inspection and reporting requirements
• Ensure accurate and timely reporting of incidents, including the use of bespoke customer forms for time tracking when PTS is unavailable, and completion of Prohibited Items Reports and Incident Reports as per client standards
• Ensure that all aspects of the security function on-site are performed in a diligent manner (staffing, scheduling, and on-site training all Allied Universal personnel assigned to his/her site)
• Ensure that contract-required training and screening elements for security personnel have been met
• Maintain overtime to a minimal or preset requirement designated by Allied Universal
• Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her shift
• Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders)
• Make recommendations for positive and negative personnel actions for those under his/her direct supervision
• Respond to client requests
• Make emergency notifications as necessary pursuant to site Post Orders
• Provide direction and instruction to subordinates in regard to the performance of their duties
• Disciplinary action/commendation decisions pertaining to security personnel
• Make productivity and cost reduction recommendations to management
• Make recommendations for physical security surveys and post orders
• Make recommendations concerning disciplinary action/commendation decisions pertaining to security personnel

• Must possess a high school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Current driver’s license if driving a company-owned or client-provided vehicle
• Minimum of two (2) years of security experience
• Demonstrated knowledge of customer training certifications, such as NWDTP (National Weapons Detection Training Program) and other required refresher courses
• Thorough understanding of customer and DHS security regulations and compliance standards
• Proven ability in emergency response management, including familiarity with protocols for handling incidents such as civil disturbances, hazardous conditions, and emergency medical responses
• Able to operate radio or telephone equipment and/or console monitors
• Effective oral and written communication skills; able to write informatively, clearly, and accurately
• Problem solving skills; able to assess and evaluate situations effectively; identify critical issues quickly and accurately
• Active listening skills
• Ability to compile, sort, and interpret data; research and investigative skills
• Mediate conflict with tact, diplomacy
• Attention to detail

• Experience with client post-order protocols and proficient in using…