Security Guard - PRN

JOB DESCRIPTION

JOB DESCRIPTION
When you work at The Arlington of Naples
, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!

The Arlington of Naples is recruiting for a hospitality focused Security Guard to join our team!

JOB DESCRIPTION
Security Guard - PRN

Position Title: Security Guard

Department: Plant Operations

Exempt Status: Non-Exempt

Supervisor: Director of Facility Services

GENERAL

SUMMARY:

The Security Officer is responsible for maintaining a safe, secure, and welcoming environment for residents, visitors, and staff. This role combines front-line security responsibilities with emergency medical response, ensuring prompt, professional care during medical incidents while upholding The Arlington’s hospitality standards. This position serves as a first responder for medical and facility emergencies and plays a vital role in resident safety, emergency preparedness, and community support.

PRINCIPLE DUTIES:

Essential

Job Duties:

• Greet and welcome all residents, visitors, vendors, and contractors in a warm, professional, and hospitable manner.
• Verify, document, and monitor the presence of all third-party contractors, visitors, and vendors entering the community, ensuring proper access and direction.
• Deliver exceptional customer service to all individuals entering and leaving the premises, ensuring a positive and respectful experience.
• Respond promptly to fire alarms, emergency calls, and security incidents throughout the community.
• Conduct scheduled patrols and security rounds inside and outside the buildings to maintain a safe and secure environment for residents and property.
• Develop and maintain positive working relationships with residents, family members, visitors, and team members to ensure security and emergency procedures meet community needs.
• Assist with special security needs involving employees, visitors, and residents as situations arise.
• Maintain entrances, exits, and walkways to ensure safe passage at all times; remove snow and debris from exit areas as needed.
• Complete written incidents and shift reports detailing security, safety, or medical events that require administrative awareness.
• Perform duties in accordance with established policies, procedures, and priorities set by the supervisor.

HOSPITALITY FOCUS:The Arlington fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

• We greet residents, employees and guests warmly, by name and with a smile.
• We treat everyone with courteous respect.
• We strive to anticipate resident, employee and guest needs and act accordingly.
• We listen and respond enthusiastically in a timely manner.
• We hold ourselves and one another accountable.
• We embrace and value our differences.
• We make residents, employees and guests feel important.
• We ask “Is there anything else I can do for you?”
• We maintain high levels of professionalism, both in conduct and appearance, at all times.
• We pay attention to details.

WELLNESS FOCUS:The Arlington employees are expected to promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness:
Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result.

QUALIFICATIONS:

• Class D Security License (preferred)
• Ability to respond on short notice and work flexible schedules as needed.
• Strong decision-making skills with the ability to remain calm in emergency situations.
• Ability to read, write, and communicate effectively in English.
• Ability to follow written and verbal instructions and perform basic arithmetic.
• Exceptional hospitality mindset and customer service focus (required)
• Willingness to participate in ongoing training related to first response, emergency preparedness, and community safety.

PHYSICAL REQUIREMENTS /

WORKING CONDITIONS:

Light to moderate physical effort 90% of the time; may be exposed to the elements (heat, cold, rain, snow); ability to lift 50 pounds; ability to walk 90% of the workday; ability to stoop and stretch occasionally; must observe universal precautions.

EEO Employer