Installation Technician in Naples

Job Description

The Installation Technician will be responsible for quality installation practices and customer training during installation of services including video, voice, and internet.

• Assist installation and other teams with customer activation of fiber-optic telecommunication in subscriber homes (e.g., pulling low-voltage wire); including single family, condo and apartments in various locations.
• Install and service full video services, including analog, digital, and HD TV.
• Install, service, and disconnect telephone and internet customers.
• Punch down telephone lines.
• Maintain a safe work environment by following safe practices and adhering to safety policies, which includes practicing safe driving techniques.
• Install all types of CAT5/CAT6 drop wire and install connectors on CAT5/CAT6 drop wire.
• Troubleshoot video, telephone and internet problems from any telecommunications demarc to customer premise equipment.
• Troubleshoot IP issues from any telecommunications demarc to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Test and tone all drop wires from equipment room to end user location.
• Work on an on-call schedule rotation.
• Other duties as assigned.

• High School Diploma or equivalent required;
  Associates Degree in Internet Technologies preferred.
• Must have minimum of 3 years’ experience installing, testing and troubleshooting cable, phone and internet.
• Must have Fiber Optic Cabling experience.
• Proficiency using small hand tools and larger power tools.
• Must have an active and clean, non-restrictive, state-issued driver’s license in the state where hired.
• Must be comfortable working on a ladder and at all heights.
• Strong preference for Cisco certifications, CCT or CCENT entry level certificates, and Microsoft Certifications, MCSA for Office.
• Ability to work days, weekends, evenings and holidays and participate with an on-call rotation as needed.

• Comprehensive Healthcare/Dental/Vision Plans.
• 401K Retirement Plan with Company Match.
• Paid Vacation, Sick Time, and Additional Holidays.
• Paid Volunteer Time.
• Paid Parental Leave.
• Hotwire Service Discounts.
• Employee Referral Bonuses.
• Exclusive Entertainment Discounts/Perks.

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to , , , , , , status, genetics, protected veteran status, , or expression, or any other characteristic protected by federal, state or local laws.