Family Support Worker Ops

Requisition No: 871850

Agency:
Children and Families

Working Title:

FAMILY SUPPORT WORKER OPS -

This posting will be used to fill position vacancies in OPS. Current employees will be compensated in accordance with the DCF salary policy.

As a Family Support Worker, you will play a vital role in supporting Child Protective Investigators, which includes coordinating and providing transportation for families. You'll help families access the services they need to remain safe, stable, and self‑sufficient. Additionally, you will assist investigators in maintaining a caseload of families receiving social services.

• Assist investigators in maintaining caseload of families receiving social services.
• Assist clients in completing forms for services and benefits.
• Assist individuals and/or families in providing and arranging for social, medical, education, employment and training, day care services and housing.
• Provide materials to individuals and/or families about nutrition, infant development and parenting skills.
• Ensure immunizations and well‑baby visits are received in a timely manner.
• Assist individuals and/or families in learning how to access community services.
• Work with family to develop family support plan.
• Conduct interviews to collect household data in order to assist household members.
• Coordinate necessary transportation for families.
• Maintain and update client files.
• Participate in trainings.
• Make referrals for emergency ongoing services within the agency and to other agencies.
• Maintain liaison with community agencies and service organizations to determine the results of services rendered to individual clients.
• Provide phone and client contact support.
• Perform related work as required.

Provides phone and client contact support. This employee functions on an independent level while performing a variety of duties, which require initiative and sound judgment.

• High School Diploma.
• Must possess and maintain a valid driver's license.
• Must possess an operational private vehicle for use in the performance of daily work activities. Selected applicants are required to provide proof of vehicle registration and documentation of the appropriate insurance coverage.

• Knowledge of basic childcare practices.
• Knowledge of elderly care practices.
• Knowledge of principles and techniques of effective communication.
• Knowledge of community resources.
• Knowledge of program objectives.
• Knowledge of basic arithmetic.
• Skill in basic counseling techniques.
• Ability to assist clients in accessing community resource services.
• Ability to understand and apply the methods and practices used in medical, nursing, nutrition, child development or childcare settings.
• Ability to interview clients to identify needs.
• Ability to communicate effectively.
• Ability to plan, organize and coordinate work activities.
• Ability to establish and maintain working relationship with others.

• Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.
• Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1‑866‑663‑4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
• The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable‑suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.
• We hire only U.S. citizens and lawfully authorized alien workers.
• Pursuant to Florida Law, 110.211
  
  F. S., the State of Florida is an EEO employer.

Location:

Naples, FL 341xx