Roadside Assistance Technician​/Tow Driver

It’s a great time to join AAA The Auto Club Group!

Full time

Hourly

Why Choose a Career with the AAA The Auto Club Group (ACG)?
You are someone who enjoys helping others, solving problems, and providing great customer service. A job that provides variety and independence is exciting to you, and you want a career that allows you to provide for you and your family. At AAA The Auto Club Group (ACG), you will find a place to call a “home away from home”. The Roadside Assistance Technician role is part of that experience.

As a Roadside Assistance Technician, you will be part of the Emergency Roadside Assistance team. We consider our Roadside Assistance Technicians “Everyday Heroes”. They provide peace of mind to members by identifying and navigating vehicle problems and delivering services to bring them safely back on the road.

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees, and other motorists.
• Utilize GPS and maps to locate member breakdown locations.
• Service vehicles by providing fuel, testing and replacing batteries, performing jump‑starts, providing lock‑out service, and changing or inflating flat tires.
• Arrange for or tow a member’s vehicle when the vehicle cannot be started or is unsafe to drive.
• Ensure 100% member satisfaction by providing excellent customer service.
• Offer value to members through On‑The‑Go Tow or battery tests/sales.
• Provide support at special events such as parades, travel shows, car‑care, or public‑relations events.

• Hourly rates starting at $21.50 for Florida (pay determined based on experience and may exceed the starting rate).
• Overtime earning potential at time and a half the hourly wage.
• Shift premiums: 5% for hours worked between 5 pm and 11 pm and 10% for hours worked between 11 pm and 5 am.
• $1,000 sign‑on bonus; split payout at 90 and 180 days of employment. To qualify for the Sign‑On Bonus, applicants must be new to ACG. Additional details can be provided by our Recruiting Team at the time of application.
• $250 quarterly perfect attendance bonus.
• Fully paid training.
• Medical, dental and vision benefits.
• 401(k) with employer match.
• Paid parental leave and adoption assistance.
• Paid time off, company‑paid holidays, CEO days and floating holidays.
• Paid volunteer day annually.
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
• AAA membership.
• Discounts, perks, rewards and much more.

• High school diploma or equivalent and a valid driver’s license.
• 21 years of age or older.
• Valid state driver’s license with minimal driving infractions or incidents; for Illinois employees, a valid Illinois C‑Non CDL driver’s license is required.
• Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records, and complete other applicable duties.
• Strong customer‑service skills, including the ability to effectively communicate with customers and understand the need for meeting and exceeding expectations.
• Ability to lift materials weighing up to seventy‑five (75) pounds.
• Successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre‑employment and ongoing).

• Experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jump‑starts, providing lock‑out service, and changing or inflating flat tires.
• Prior tow truck driver or roadside service experience.
• Ability to safely operate a wheel lift, flatbed, dolly towing equipment, and full‑size or mini service vehicle and applicable service equipment, and/or commercial driving experience.

Provides roadside service to AAA members. Works primarily out of the office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature‑controlled office environment.

Regular and reliable attendance is essential for the function of this job.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.