Operations Manager

Operations Manager – Naples, Florida

Dolphin Transportation Specialists | Hoffmann Transportation Group

Dolphin Transportation Specialists, a proud member of the Hoffmann Family of Companies, is seeking an experienced and motivated Operations Manager for our Naples, Florida location. This is an exciting leadership opportunity for a hands‑on operations professional with experience in charter bus, luxury transportation, or passenger transportation services. The ideal candidate is a proactive leader, strong communicator, and team-oriented professional who thrives in a fast‑paced, customer-focused environment.

Dolphin Transportation Specialists operates one of the largest independently owned and maintained luxury transportation fleets in South Florida and is a proud member of the Hoffmann Family of Companies, a global organization with more than 36,000 employees worldwide and a growing portfolio of businesses across the United States and internationally. Dolphin currently operates throughout the Naples/Fort Myers, Sarasota/Tampa, and Fort Lauderdale/Miami markets and continues to expand.

• The Operations Manager is responsible for overseeing daily dispatch, reservations, fleet coordination, and operational support functions to ensure exceptional service delivery and operational efficiency.
• This individual will work closely with dispatchers, reservationists, drivers, mechanics, and management teams to maintain the highest standards of customer service, safety, and fleet readiness.

• Supervise dispatch and reservation operations
• Organize and manage employee schedules for dispatch, reservations, and support staff
• Coordinate closely with the Service Manager regarding fleet maintenance, repairs, and vehicle availability
• Address and resolve customer service concerns in a professional and timely manner
• Develop and implement operational improvements to enhance service quality and customer satisfaction
• Monitor team performance and review operational goals regularly
• Provide training, coaching, and ongoing support to team members
• Conduct regular meetings with operations, dispatch, reservations, and service personnel
• Support operational systems including Santa Cruz, Samsara, Ground Pad, Driver Schedule, and Mobit Text Alert software
• Oversee facility and grounds support scheduling and maintenance coordination
• Ensure vehicle cleanliness standards are consistently maintained by the wash team

• 2–5 years of experience in charter bus, luxury transportation, or passenger transportation operations management
• Strong leadership and supervisory experience
• Excellent written and verbal communication skills
• Proven problem-solving and organizational abilities
• Experience managing operational technology and electronic data systems
• Ability to multitask and perform effectively in a fast‑paced environment
• Proficiency with Microsoft Office programs
• Strong analytical and team management skills

• Minimum 3 years of leadership experience
• Minimum 3 years of supervisory experience

• Dolphin Transportation operates 24 hours a day, 7 days a week, 365 days a year. Flexibility in scheduling is required.
• Benefits include Paid Time Off, Health Insurance, Dental Insurance, and 401(k).
• Employment Type:
  
  Full-Time
• Compensation:
  Competitive salary commensurate with experience
• Dolphin Transportation Specialists is an Equal Opportunity Employer and Drug-Free Workplace.