Roadside Assistance Technician​/Tow Driver - Naples or Fort Myers

Job Description

Full-time, hourly position located in Naples & Fort Myers. The role supports emergency roadside assistance for AAA members.

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees, and other motorists.
• Utilize GPS and maps to locate member breakdown locations.
• Provide fuel, test and replace batteries, jump-start vehicles, provide lockout service, change/inflate flat tires.
• Arrange for or tow vehicle when it cannot start or is unsafe.
• Ensure 100% member satisfaction by providing excellent customer service.
• Offer value to members through On-Go Tow or battery tests/sales.
• Provide support at special events such as parades, travel shows, Car Care or Public Relations events.
• Regular and reliable attendance is essential for the function of this job.

• Hourly starting at $21.50 for Florida; overtime at time and a half.
• Shift premiums: 5% 5pm-11pm, 10% 11pm-5am.
• $1,000 sign-on bonus (new to ACG; split at 90 and 180 days).
• $250 quarterly perfect attendance bonus.
• Fully paid training.
• Medical, dental, and vision benefits.
• 401k with employer match.
• Paid parental leave and adoption assistance.
• Paid time off, company holidays, CEO days and floating holiday.
• Paid volunteer day annually.
• Tuition assistance program, professional certification reimbursement, and other development opportunities.
• AAA membership discounts, perks, rewards.

• Required:
  • High school diploma or equivalent and a valid driver's license.
  • 21 years of age or older.
  • Valid state driver's license with minimal infractions.
  • If in Illinois, valid Illinois C-Non CDL license.
  • Ability to work evenings and weekends.
  • Experience using tablets or electronic devices for updates, policies, safety records.
  • Strong customer service and communication skills.
  • Ability to lift up to 75 lbs.
  • Success in drug screening, MVR, criminal background, DOT health screenings.
• Preferred:
  • Experience servicing vehicles (fuel, battery test/replacement, jump-stating, lockout, tire change/inflation).
  • Prior tow truck driver or roadside service experience.
  • Ability to safely operate wheel lift, flatbed, dolly towing equipment, full-size or mini service vehicle and commercial driving experience.

Provides roadside service to AAA members, primarily out of office with frequent exposure to road hazards and temperature extremes. Less than 5% office time.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. If you have a disability and require an accommodation, please send an email to  indicating the accommodation / assistance needed and a member of the Talent Acquisition Team will follow up to assist you within 2 business days.