Dental Treatment Concierge & Patient Lead

Description

Company Core Purpose, Core Values

Dental Excellence Group is a growing company that offers patient-focused, high-quality dentistry in the Northwest Ohio area. There are more than 100 employees, including doctors, hygienists, clinical assistants, and business and marketing support teams. The practice’s purpose is to create a place where dental care is so friendly, comfortable, and convenient, it completely changes the way people think about dentistry.

The practice has five core values; a teamwork focus, a patients first mentality, with the patients’ comfort and care our #1 priority. We value kindness and compassion, both within our team and with our patients. We also have an unwavering standard of excellence, challenging all team members to meet their God given potential in attitude, skill, and service. Our final core value is making every minute count, driving performance and efficiency.

Mission of a Treatment Coordinator

The Treatment Coordinator reports to the Practice Administrator. The mission of the role is to create an exceptionally welcoming patient experience that puts our guests at ease, builds relationships, and sets the stage for a positive and productive appointment. The Treatment Coordinator will also be responsible for maintaining a collections rate of 95% or higher. The Treatment Coordinator will help create a distinctively different experience in dental care and will represent and maintain the Dental Excellence brand of friendliness, professionalism, and stellar service.

The results of this position will assist with industry-leading patient net promoter scores and a high percentage of patient referrals.

Key Responsibilities

• Become 5 star certified to receive new patient phone calls
• Responsible for the new patient process for all new patients
• Taking x-rays and using intra-oral camera
• Patient education and discussing treatment plans
• Being familiar with patients benefits and helping them maximize them/insurance benefit checks
• Financial presentations for any treatment, presenting payment options, and effectively work with patients to secure financial arrangements and take payments
• Proper allocation of payments
• Being knowledgeable and help patients with financial options available
• Following sequence for unscheduled appointments
• Report numbers to practice administrator
• Explain, promote and adhere to practice payment policies and procedures
• Support the business team member in duties they need assistance with
• Other responsibilities that may not be listed such as but not limited to assisting with marketing needs

Key Competencies

• Professional appearance and demeanor
• Good interpersonal skills to establish and maintain a positive rapport with patients, parents, doctors, staff, and members of the community
• Effective verbal and written communication skills and telephone voice
• High standard for customer experience
• Positive attitude
• Team player