Technical Support Specialist

Job Summary

The primary role is to provide technical support to customers, manufacturing, and support personnel for the CHS product line. This position acts as a liaison between Service, Sales, Engineering, Manufacturing, and customers as required.

• Provide technical and maintenance support on the CHS product lines to customers with their metal forming equipment.
• Provide technical and hands‑on support to the manufacturing and assembly of new and remanufactured coil handling equipment.
• Assist in the resolution of customer inquiries, technical issues, and support tickets.
• Maintain a deep understanding of our products/services to provide expert guidance to customers, manufacturing, and support staff.
• Identify opportunities to improve technical support processes and recommend changes to enhance efficiency and customer satisfaction.
• Assist in the creation and maintenance of technical documentation, FAQs, and knowledge base articles for customers and support staff.
• Assist in escalated customer issues, ensuring prompt resolution and customer satisfaction.
• Assist in technical training and documentation to the internal and external NP&A team.
• Support technical projects as assigned.
• Occasional travel to customer locations (~20%).
• Occasional travel to NP&A manufacturing locations (~20%).

• Associate’s degree in a technical field, bachelor’s preferred.
• Proven experience in technical support or a related role.
• Strong technical background and understanding of metal stamping presses, feeders, straighteners, reels, thread tables, and both mechanical and electronic programming & controls.
• Excellent communication skills, both verbal and written.
• Leadership abilities with a focus on team development and customer service excellence.
• Strong project management skill set: ability to multitask, prioritize, and work under pressure in a fast‑paced environment.

Based in Napoleon, Ohio, Nidec Automatic Feed Company is a subsidiary of Nidec Minster. We have been in the coil processing and blank handling business since 1949. Our company offers mechanical design engineering, electrical controls engineering, custom software development, and assembly. We continue to specialize in the design and manufacture of leading technology in the areas of high‑speed blanking and cut‑to‑length lines, laser blanking lines, leveling of advanced high‑strength steel, high‑pressure hot water washing, in‑press oscillating dies, shears, and much more.