Technical Support Specialist

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Will provide technical support for CHS line equipment, assisting customers, Sales, and the Service team with troubleshooting, service coordination, parts support, and maintenance of technical documentation related to CHS equipment.

• Receive and respond to customer, Sales, and internal requests for technical support related to CHS line equipment, including service and parts inquiries.
• Provide technical assistance for CHS line equipment, including troubleshooting mechanical and electrical issues and supporting resolution of equipment performance concerns.
• Assist in coordinating service activities for CHS equipment, including identifying required parts, personnel needs, and customer-required service dates.
• Prepare and provide service- and parts-related quotations for CHS line equipment.
• Assist Sales with CHS line technical support from the main office and as required, at customer plants.
• Enter, maintain, and update service, parts, and technical information related to CHS line equipment in Encompix and other designated company databases.
• Support the establishment and maintenance of CHS line spare parts information to support customer sales and service efficiency.
• Assist with maintaining technical databases and documentation used by Mechanical and Electrical Engineering during design reviews and ongoing support of CHS equipment.
• Apply and support the company quality system in all technical support activities related to CHS line equipment.

• Minimum associate degree in Engineering or a related field, or equivalent experience.
• Must have a strong mechanical and electrical aptitude.
• Must have a sound mechanical background, including a good understanding of electricity and electrical systems, basic hydraulics, lubrication systems, and pneumatic systems.
• Commitment to customer service.
• Thorough understanding of mechanical systems including hydraulics, lubrication, and pneumatics as applicable to CHS line equipment.
• Understanding of company quality system and ability to apply them effectively.
• Basic computer skills, including Windows-based applications (Word, Excel, Access).
• Commitment to Automatic Feed Company's Quality Policy, Values, and Vision.

• Communication Proficiency
• Results Driven
• Organizational Skills
• Initiative
• Customer/Client Focus
• Technical Capacity

This position is not very active and requires some standing, walking, bending, kneeling, stooping, crouching. The employee may have to lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Nidec Automatic Feed will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls.

An equal opportunity/affirmative action employer, M/F/D/V