District Manager, Management

Description

Concentric is the first national industrial power services organization delivering forklift, critical power and maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk.

With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more.

The District Manager is responsible for developing long-term relationships with an assigned group of customers, connecting with key business executives and stakeholders, as well as managing the Technicians at these locations. This position reports to the Regional Service Manager and has 2 or more direct reports.

• Reliable attendance and punctuality.
• Responsible for hiring, training, and performance management of direct reports, including annual merit review, and complete progressive disciplinary action.
• Knowledgeable on day-to-day processes and technology. (Field Connect, SSRS)
• Develop long-term relationships with customers and be primary point of contact.
• Develop a trusted advisory relationship with customer account management, decision makers, and employees.
• Ensure the timely and successful delivery of Concentric solutions according to customer needs and objectives.
• Review quarterly data with every customer, with monthly follow-up.
• Communicate the progress of monthly and quarterly KPI’s and goals to the internal Concentric team.
• Forecast and track assigned customer account metrics – including managing the profit and loss (P&L) statement.
• Deliver exceptional client service on a day-to-day basis with emphasis on customer retention.
• Work with the sales and senior management team to onboard and integrate new customers.
• Grow existing customer relationships and opportunities.
• Encourage and recommend equipment replacement based on supporting data.
• Ensure accuracy of all work completed by Technicians.
• Adhere to OSHA, CAL-OSHA, and Injury and Illness Prevention Plan (IIPP) standards.
• Ensure completion of all company safety and other training requirements.
• Manage compliance with customer safety policies.
• Implement and manage inventory controls and ordering processes.
• Other duties as assigned by supervisor.

• A score card that reflects performance in areas such as Technician efficiency, Work in Process, safety, PM Completion and Inventory Variance.
• Management observation regarding professionalism, attitude, diligence, team contributions, ability, and willingness to learn new skills.
• Other key performance measurements as determined by the direct supervisor.

• High School or GED Diploma required. Prefer an associate degree from an approved two-year college or university or equivalent experience.
• Proficiency in Microsoft Office including Excel, Word, and PowerPoint.
• Knowledge of service and repair for forklift or other types of automated equipment.
• Strong communication, problem solving, and analytical skills.
• Ability to organize work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across multiple locations.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments.
• Ability to adapt to a fast-changing environment.
• Experience in the material handling industry is preferred, but not required.
• Capable of identifying and completing critical tasks independently with a sense of urgency.
• Must be…