Quality Manager

Insight Global is seeking a Quality Manager who will be responsible for developing, implementing, reviewing, and improving quality systems to ensure compliance with customer-specific requirements, industry standards (ISO/TS 16949 and IATF 16949), and internal business processes. This individual will focus on product and process quality performance, quality management systems, warranty performance, and customer satisfaction metrics, while demonstrating strong problem-solving capabilities in collaboration with internal stakeholders and customers

• Lead cross-functional efforts to ensure customer quality performance expectations are consistently met.
• Oversee implementation of customer requirements at manufacturing sites, including coordinating customer visits and working with vendors to meet quality expectations.
• Drive root cause analysis and corrective actions using team-oriented problem-solving methodologies (Red X, 8D, Kepner‑Tregoe, Six Sigma).
• Lead customer complaint resolution processes to ensure timely and effective closure.
• Develop, implement, and maintain the Quality Management System (ISO/TS 16949 and IATF 16949).
• Track, analyze, and report on quality performance and customer satisfaction metrics.
• Drive a culture of quality focused on achieving zero defects and zero customer complaints.
• Lead quality improvement initiatives and support efforts to reduce Cost of Poor Quality.
• Manage and develop Quality team members, including training and professional development.
• Partner with Engineering, Sales, and Launch teams to support new product launches and ensure successful execution.
• Develop and maintain supplier quality management processes in collaboration with Supply Chain.
• Establish and manage warranty processes, including tracking, forecasting trends, and driving improvements to reduce warranty costs.

• Experience leading Quality in an automotive manufacturing environment
• Strong background with Quality Management Systems (QMS) including ISO/TS 16949 and/or IATF 16949
• Proven ability to manage customer quality expectations and requirements across multiple stakeholders
• Hands‑on experience with root cause analysis & problem‑solving methodologies (8D, Six Sigma, Kepner‑Tregoe, Red X, etc.)
• Experience leading customer complaint resolution processes and driving corrective actions
• Ability to track and report quality metrics, KPIs, and customer satisfaction data