Racking Technician

Job Type

Full-time

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions,
Guaranteed POWER® and Perpetual POWER®, are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more.

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The Maintenance Technician is responsible for performing routine maintenance on industrial equipment, including but not limited to racking, docks, doors and forklifts.

• Perform routine preventative maintenance.
• Troubleshoot equipment failures, including root‑cause analysis and research of potential warranty, rework and continuously repetitive repairs using historical equipment data available through the Field Connect service platform.
• Perform service, maintenance, repair and installation on racking, commercial doors, loading docks and general warehouse equipment.
• Complete all repairs of equipment in a timely manner and in accordance with the manufacturer’s repair guidelines.
• Make judgment and decision‑making judgments—consider the relative costs and benefits of potential actions to choose the most appropriate course of action.
• Inspect equipment – perform audits per the PM Planning tools schedule in Field Connect service platform.
• Communicate – provide information to supervisors, co‑workers and subordinates by phone, in writing, e‑mail or in person.
• Timely and accurately complete all work orders and service records per the Concentric time standard.
• Maintain accurate and timely entry of work hours in the Paylocity timekeeping platform.
• Ensure all work is completed safely. Adhere to customer and Concentric safety requirements. Keep work areas clean and organized daily. Complete safety training modules on time.
• Perform other duties as assigned by the supervisor.

• PM Completion
• Tech Efficiency
• Customer Satisfaction
• Inventory Variance
• Work in Progress
• Safety
• Shop Cleanliness & 5S
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key performance indicators as assigned.

• All work must be completed in a safe manner.
• Safety requirements by customer and Concentric must be adhered to.
• Keep work areas maintained, clean and organized.
• Complete safety training modules on time.
• Other duties as assigned by supervisor.

• Strong mechanical skills.
• Experience in mechanical, commercial and industrial maintenance.
• Experience with hydraulics and pneumatics is preferred but not required.
• Experience repairing and maintaining warehouse and commercial doors, loading docks, dock‑levelers and related equipment.
• Welding experience is a plus.
• Strong communication, problem‑solving and analytical skills.
• Able to work at heights.
• Capable of organizing own work and working independently with limited supervision.
• Ability to work with individuals from diverse backgrounds and needs, across remote offices.
• Clear written and verbal communication to internal and external customers and ability to listen effectively to customer needs.
• Develop and maintain strong workplace relationships focused on customer satisfaction.
• Collaboration with other departments toward the greater good of the organization.
• Proficiency in Microsoft Office including Outlook and Word and web‑based reporting modules.
• Adaptability to a fast‑changing environment.
• Identify and complete critical tasks independently with a sense of urgency.
• High School or GED Diploma required.
• This job description is subject to change at any time.

• Compet…