Racking Technician - On-site

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk.

With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more.

The On‑Site Maintenance Technician is responsible for performing routine maintenance on industrial equipment, including but not limited to racking, etc.

• Perform routine preventative maintenance.
• Troubleshoot equipment failures, including root cause analysis. Including research of potential warranty, rework and continuously repetitive repairs using historical equipment data available through Field Connect service platform.
• Perform service, maintenance, repair and installation on:
  Racking, Commercial doors;
  Loading docks; and general warehouse equipment.
• Complete all repairs of equipment in a timely manner and by the manufacturer’s repair guidelines.
• Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate course of action.
• Inspecting Equipment - Perform audits on equipment audits per the PM Planning tools schedule in Field Connect service platform.
• Communications - Provide information to supervisor, co-workers, and subordinates by phone, in writing, e‑mail, or in person.
• Timely and accurate completion of all work orders and service records per the Concentric time standard.
• Maintain accurate and timely entry of work hours in Paylocity time keeping platform.
• Safety
• All work must be completed in a safe manner.
• Safety requirements by customer and Concentric must be adhered to.
• Work areas will be maintained to ensure safety.
• Work areas will be kept clean and organized daily.
• Timely Completion of Safety training modules.
• Other duties as assigned by supervisor.

• A score card that reflects performance in areas such as:
• PM Completion
• Tech Efficiency
• Customer Satisfaction
• Inventory Variance
• Work in Progress
• Safety
• Shop Cleanliness & 5S
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key performance indicators as assigned.

• All work must be completed in a safe manner.
• Safety requirements by customer and Concentric must be adhered to.
• Work areas will be maintained to ensure safety.
• Work areas will be kept clean and organized daily.
• Timely Completion of Safety training modules.
• Other duties as assigned by supervisor.

• Should have Mechanical, Commercial, and Industrial Maintenance related experience.
• Experience with repair and maintenance of warehouse equipment.
• Welding experience a plus.
• Strong communication, problem solving, and analytical skills.
• Able to work at heights.
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Proficiency in Microsoft Office including Outlook and Word and Web Based Reporting Modules
• Ability to adapt to a fast-changing environment.
• Capable of identifying and completing critical tasks independently with a sense of urgency.
• High School…